Customer Service Specialist

This position is essential to the success of our retail stores. Customer
Service Specialists work closely with wholesale and retail customers to
determine their needs, answer their questions about Sherwin-Williams
products, and recommend the right solutions. Customer Service Specialists
are also expected to promptly resolve any customer concerns and ensure maximum
client satisfaction as well as stay up-to-date with product features and
maintain the high quality and visual standards of the products and store.
Customer Service Specialists are tasked with achieving excellent customer
service, while consistently meeting the stores sales goals.
Part-time at Store #707328, located at: 405 Anglers Dr. Unit A, PMB
84, Steamboat Springs, CO 80487

Job duties involve contact with customers, which may include minors; and
access to cash and other payment methods, electronic equipment, personal
information, store merchandise and other items of value, and such access
may be supervised or unsupervised. The Company therefore has determined that a
review of criminal history is necessary to protect the business and its
operations and reputation and is necessary to protect the safety of the
Companys customers, staff, employees, vendors, contractors, and
the general pu
For Part Time roles:
This position is eligible for health benefits, such as prescription savings
and virtual physician visits, retirement and saving benefits, and more.
Additional benefits include a generous time away from work package,
including vacation, holidays, and military leave, among other benefits.
For more information about our benefits, visit http://www.myswbenefits.com/

For Full Time roles:
This position is eligible for health benefits, such as medical, dental and
vision coverage, Flexible Spending Accounts (FSAs), disability
coverage, security, retirement and saving benefits, and more. Additional
benefits include a generous time away from work package, including personal
leave, paid parental leave, medical leave, vacation, holidays, among
other benefits. For more information about our benefits, visit
http://www.myswb

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and
presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and
procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without
needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve
material from shelves and floor stacks and lift and carry up to 50 lbs.
frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and
weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets
expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud
eLearning courses required for your current position
Preferred Qualifications:

Have a valid, unrestricted Drivers License
Have at least a High School diploma or GE
Have at least one (1) year experience working in a delivery, retail,
or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment
Opportunity, Inclusion and Diversity Supportive Employer. All qualified
candidates will receive consideration for employment and will not be
discriminated against based on race, color, religion, sex, sexual
orientation, gender identify, national origin, protected veteran
status, disability, age, pregnancy, genetic information, creed,
marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.