Administrative Assistant/ Patient Resource Liaison

POSITION: Administrative Assistant to VP and Patient Resource Liaison

DUTIES:

Provides clerical and administrative support to the VP of Patient Care
Services. Assists patients and their caregivers to navigate the healthcare
system and ensures optimal patient account accuracy. This role assists
patients with communication, navigating appointments, assists with the
coordination of health inequity resources and support, helps patients to
understand their rights, and offers patient portal navigation services.
Receives patient concerns and works with directly with the VPs to assure
appropriate action is taken to address patient concerns.

1. Schedules PCS meetings; records, transcribes and distributes minutes as
requested
a. Assist with retreat planning as applicable to include location, food,
and projector needs. Also assist with agenda development and readiness.
2. Coordinates VP Calendars
a. Each week, review for the upcoming week and discuss potential conflicts
for rescheduling
b. Each am, look at schedule to see if there are any opportunities (ensure
not double booked)
c. At the end of each day, review next day schedule and print out daily
schedule for VPs.
d. Ensure HRRMC events are scheduled in (trac star ceremony, community
events).
3. Coordinates, updates, and provides support of PolicyStat and Meditract
for PCS departments.
4. Takes a lead role in keeping the AOC manual updated with input from the
VPs. 5. Coordinates candidates and the interview team as requested.
6. Maintains knowledge and appropriate skill sets to utilize the computer
software systems, navigate appointments, manage telephone calls, patient
portal navigation, and assist patients
and the providers as needed in the hospital and clinic settings.
7. Acts as a liaison between the hospital, and local/consulting physician
offices to foster cooperative relationships and problem solves identified
patient encounter opportunities.
a. When a patient call is received, connects with the appropriate VP to
assist in real-time resolution.
8. Works directly with the Grievance officer to facilitate the documentation
and coordination of patient concerns.
9. Cross train to support CEO Executive Assistant
10. Trains CEO Admin to cover as resource liaison when not available.

REQUIREMENTS:
Must have a high school diploma or equivalent
Two years of relevant clerical/administrative experience required.
Associates or Bachelors degree is preferred

All offers of employment are contingent upon the successful completion of a
negative drug screen test, criminal background check, reference checks,
infection prevention procedures (TB test, Flu Shot, immunization
records, etc.) and acknowledgement of policies.

PREFERRED SKILLS:
Completion of Certified Phlebotomist program desirable.
One year related experience and/or training; or equivalent combination
of education and experience is preferred.
BLS certification

WAGE: $18.66 – $23.46/ Hour

BENEFITS: Eligible for full benefits package

SHIFTS: Part time – 24 hours per week

JOB SITE: Salida, Colorado

APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this
position, please click on How to Apply to view application
information. You must be registered with Connecting Colorado to view the
application information (registration is available at no cost).

Submit electronically at employers website, follow the instructions on
the Employment Opportunities link.