Ops Coordinator – CSP

Provides operational support through the coordination of the quality,
service and administrative functions in the pickup and delivery area.
Responsible for the dispatch of transportation equipment in accordance with
the Linehaul plan to minimize costs and ensure service integrity. Performs
process checks to ensure regulatory compliance.

Essential Functions

Monitors facility reporting metrics related to service, safety, cost and
quality on a daily basis. Investigates potential performance issues and
addresses with Business Contacts and Authorized Officers (BC/AO).
Reviews inaccuracies in generated reports with appropriate parties to include
administrative staff and BC/AOs. Ensures errors are corrected in appropriate
systems and verifies accuracy of metrics reported
Communicates with BC/AOs of Independent Contractors (ICs),
Independent Service Providers (ISPs) and temporary agency employees
regarding day-to-day operations including IC/ISP requested load plan changes
and implements these changes into the Vision/VRP systems. Reviews
operational metrics with BC/AOs that will affect daily planning and
performance including service and customer satisfaction
Investigates customer service complaints to include disputed deliveries,
missing packages, early and late pickups, etc. Communicates resolved
issues with customer directly to ensure customer satisfaction
Escalates unresolved issues with BC/AOs to appropriate management
Maintains and updates vehicle maintenance information on all temporary
and/or company-owned assets. Responsible to ensure contractually agreed upon
standards and Department of Transportation (DOT) requirements are adhered
to for both company and vendor equipment
Creates and maintains files for company and vendor equipment and ensures
that all relevant insurance and maintenance documents are accurate and up to
date.
Creates and maintains files in accordance with DOT regulations for all
drivers (IC, ISP and Temporary)
Assists in the development and implementation of the corrective action plans
if any discrepancies or violations are found in the Business Control Self
Assessment (BCSA) tests for the appropriate area
Coordinates the dispatch of linehaul transportation equipment. Accurately
enters all dispatch events into the online system to ensure timely delivery
and pickup of trailers. Completes yard inventory to verify location of
equipment
Investigates and reports linehaul schedule delays, accidents and equipment
failures and implements contingency plans which ensure on-time load delivery
in the event of an en-route trailer breakdown or accident
May perform driver release audits as assigned (Contractor model stations
only)
May organize, plan and/or execute driver training classes
Performs other duties as assigned

Minimum Education
High school diploma or GED required; Bachelors degree in ,
Business, Logistics or a related area preferred

Minimum Experience

Administrative support, customer service or dock operations experience
preferred

Knowledge Skills and Abilities

Customer service skills necessary to effectively and professionally respond
to requests and issues
Time management, organizational and multi-tasking skills necessary to work
in a fast-paced team environment, handling various tasks and changing
priorities, while maintaining a high attention to detail and accuracy to
achieve daily assignments and goals
Verbal and written communication skills necessary to communicate with
various audiences
Ability to read, interpret and draw conclusions from numerical data and
written information
Software skills, including use of Microsoft Office software and web-based
applications
Knowledge of concepts, practices, procedures and transportation
regulations used in Pickup and Delivery and Linehaul field operations,
including Department of Transportation (DOT) regulations

Job Conditions

May work in h t and cold temperatures
May work in an area with loud noise and fumes
May have lift or carry up to 20 pounds
Minimal travel required

Preferred Qualifications:

Pay Transparency: This position offers a generous benefits package that
includes: Medical, Dental, Vision, 401k w/ company match,
vacation, holiday pay, disability benefits, life insurance, parental
leave and tuition reimbursement. 19.85 – 33.45 USD

Pay:

Additional Details:

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected veteran.
Reasonable accommodations are available for qualified individuals with
disabilities throughout the application process. Applicants who require
reasonable accommodations in the application or hiring process should contact
recruitmentsupport@fedex.com.