Branch Manager

This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2268009

Position Overview:

Responsible for the overall profitability of the branch. Primary areas
of focus include maximizing branch revenue, sales, member experience,
team development and morale, and minimizing operating loss. Direct the
focus of team members to enhance organizational objectives. Motivate
team members to consistently meet and exceed branch and individual
goals. Always provide exceptional internal and external member service.

Essential Functions:

– Leads the team to achieve branch profitability; creating revenue
through the process of cross-selling, deepening member
relationships, and strengthening member loyalty
– Responsible for the daily operations of the branch, ensuring all
functions are completely and properly performed
– Security, risk and regulatory policies and procedures are followed
– Develops and maintains a positive and inclusive work environment.
Leads by example and serves as a trustworthy leader
– Support team members conducting outside sales to acquire new
business, to include but not limited to Treasury
Management/Relationship Development and lending departments
– Executes established operational goals and ensures that credit
union-wide plans are complemented and supported
– Coaches and develops team members. Motivates individuals to be
successful at work (i.e. provide exemplary service, demonstrate
accuracy, and achieve sales and referral goals)
– Maintains knowledge of and educates team on all products, services,
technology, policies, and procedures.
– Ensures branch is staffed effectively. Functions as a Member Service
Representative/Teller, as needed
– Assists internal and external members with escalated issues;
utilizes sound problem resolution skills, and maintains a
comfortable and productive work environment
– Responsible for hiring, training and continuous development of
branch team members
– Maintains thorough team member documentation, writes, and issues
performance reviews and disciplinary documents
– Conducts meetings to ensure important information is communicated
timely to team members
– Carries out supervisory responsibilities in accordance with the
organizations policies and applicable State and Federal laws
– Provides exceptional internal and external member service
– Consistently makes positive contributions to meet/exceed personal,
team, and organizational goals
– Understands and complies with all Credit Union Policies and
Procedures, State and Federal laws and regulations, and adheres to
requirements set forth by the Bank Secrecy Act (BSA)
– Completes other assigned duties commensurate with position

Requirements

– Bachelors degree in related discipline and 2 years of financial
institution experience or the equivalent combination of education
and experience
– Prior experience in a frontline position is required.
– Experience leading a team is required
– Knowledge of Credit Union products and services and demonstrated
ability to cross-sell; Good verbal and written communication skills,
familiarity with PCs/ standard software
– Demonstrated ability to train others in job duties and engage all
others to function at expected levels
– Friendly and outgoing with strong interpersonal and public relations
skills; Communicates with courtesy, tact, and diplomacy in person
and over the phone; exercises discretion on credit union matters
– Possesses excellent judgement, creative problem-solving; Able to
explain reason and process of resolution
– Performs job independently with limited supervision; works
effectively on own and as part of team
– Ability to read and carry out various written instructions and
follow verba directions
– Calmly and professionally handles different personalities from
diverse cultures at various levels within and outside of the
organization and demonstrates highest levels of member service
– Promotes and applies the highest professional and ethical standards,
and fair treatment of others
– Demonstrates extreme accuracy, efficiency and quality, effectively
handles multiple tasks and changing priorities
– Reports to work regularly; maintains reliable and timely attendance.
Works days and hours as dictated by business needs.

Physical Requirements:

Bend, sit, or stand to perform primarily sedentary work with limited
physical exertion; occasional lifting up to 10 lbs. Operate routine
office equipment including computer terminals, keyboards, telephones,
copiers, and calculators. Work on computer for up to 8 hours per day.
Some locations may require the ability to climb and descend stairs with
minimal assistance in emergency situations.