Customer Service Representative

Job Title: Customer Service Representative

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal facing systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Hard Skills

One year of call center experience required preferably in logistics, collections, escalations, or help desk support

Aptitude and ability to work in “the grey”

Calls are not scripted, and the individual must be able to solve problems quickly

Deep diving each issue, use critical thinking, de-escalation, and ultimately finding resolution

Ability to navigate multiple systems and tools while providing a solution

Adaptability as rules and processes can change often

Job Type

This is a Contract-to-Hire position.

Work Site

This is a hybrid position requiring 3 days on-site in Tempe, Arizona, and 2 days remote. The position will be fully onsite starting sometime in 2025.

Work Environment

Hybrid work schedule that is moving to onsite

Schedules: Either Friday through Tuesday OR Saturday through Wednesday 9:30am-6pm MST

Hours: Post training 9:30 am to 6 pm Mountain Standard Time

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.