Collections Specialist IV – Job Coach

Join our dynamic Auto Recovery, Business and Specialty Operations (ARBSO) group and play a pivotal role in shaping the future of our Post Charge Off Collections and Specialty Operations. This is an exciting opportunity to mitigate risk, ensure compliance, and drive impactful projects that support our teams and departments. Youll have the chance to grow your career, develop your skills, and make a significant impact within a supportive and innovative environment. We value effective communication, attention to detail, and a proactive approach to identifying and addressing gaps. Be part of a team that values your contributions and offers opportunities for professional development and advancement.

As a Risk Mitigation Specialist within the Auto Recovery, Business and Specialty Operations (ARBSO) group, you will play a crucial role in ensuring compliance and mitigating risks across our teams. You will support various projects and production reports, helping to maintain appropriate risk controls and support our departments effectively. Your work will involve updating procedures, analyzing data, and identifying gaps to ensure we meet all state, legal, and reputational requirements. You will communicate effectively across all levels of the firm, providing feedback, coaching, and development to associates and leadership. Join us to make a significant impact and grow your career in a supportive and innovative environment.

Job Responsibilities

Work with all levels of leadership

Communicate effectively with other lines of business

Operate independently with minimal oversight

Meet strict deadlines

Maintain strong organizational skills

Provide ad hoc training

Assist leadership as needed

Ensure department procedures are adhered to and submit modifications timely

Generate various daily, weekly, and monthly reports

Track and report weekly and monthly forecasts

Identify potential risks and react immediately with resolutions

Required Qualifications, Capabilities, and Skills

Extensive knowledge of collection techniques for both open and charged-off accounts for Auto

Self-motivated with the ability to meet deadlines

Excellent organizational and time management skills

Strong problem-solving, negotiating, and decision-making skills

Previous experience in handling unique/specialized accounts

Experience with ICAF, ALS, VLS, and Recovery One systems

Past or previous auto and student loan experience

Excellent communication and listening skills

Ability to multi-task effectively

Ability to identify and mitigate risk and escalate appropriately

Ability to work independently on complex matters

Work Schedule

Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter.

Chase is a leading financial services firm, helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans