Academic Program Specialist- Office Of The Registrar

Academic Program Specialist
Office of the Registrar

Under general supervision, independently and cohesively coordinates the operational tasks involved in the day to day administration of the Office of Registrar.

Primary Responsibilities:

– Receives, screens, and responds to inquiries on the phone or in writing. Provides general information about the University of Maryland Eastern Shore Office of the Registrar such requirements, basic academic policies, and general program content.
– Coordinates administrative processes involved in supporting academic programs and support services to a variety of populations, including students, advisors, and administrative offices which typically include Financial Aid, Admissions, Students Accounts, etc. in an effort to resolve registration, graduation, course substitutions, grading questions, and concerns.
– Ensures that all required forms and documentation are complete and that student records are accurate. Compiles, updates, and maintains all records related to assigned administrative processes.
– Provides clerical and administrative day-to-day operational support to the Office of the Registrar.
– Assists in planning and coordinating of Registrar related activities involved in organizing lectures, conferences, seminars, workshops, symposiums, and special events such as graduation.
– Assist in managing registration-related functions and record keeping, regularly handling confidential and sensitive student records and academic performance information and is responsible for creating and updating process documentation.
– Compiles statistics, analyze situations, facts, and information from a wide variety of sources to serve various constituents. Present information in table or chart format and prepare for evaluation, compliance and survey participation purposes.
– Utilize specific knowledge of related regulations to interpret and clarify policy and procedures which impact student records.
– Serves as a liaison between students or faculty and department staff regarding student records, and other administrative matters.
– Perform other Student Enrollment and Experience Division related assignments as required.