Crew Member

We are looking for Crew Members to join our Dunkin team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Benefits:

Flexible scheduling to meet your needs

Paid on the job training provided

Growth potential we promote from within

Free meals and employee discounts

Medical benefits and 401k with employer match

Employee referral program up to $100 cash

Summary:

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back.

Responsibilities Include:

Team Environment

Work well and interacts with others respectfully

Respond positively to coaching and feedback

Communicate with team members

Able to learn and execute multiple tasks

Operational Excellence

Provide guest service

Resolve guest issues

Follow Brand standards, recipes and systems

Follow safety, food safety and sanitation guidelines; comply with all applicable laws

Maintain clean and neat work environment

Profitability

Execute restaurant standards and marketing initiatives

Handle POS transactions and payments with accuracy

Prepare and deliver all products according to Brand standards

Skills/Qualifications

Fluent in English

Basic computer skills

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

2020 Coastal Franchising, LLC. The Dunkin trademarks, logos and designs are trademarks of DD IP Holder LLC.

Company Introduction

Founded in 1950, Dunkin is Americas favorite all-day, everyday stop for coffee and baked goods. Dunkin is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin is part of the Dunkin Brands Group, Inc. family of companies.