Sales Associate III

Selling and Service
Understands organizational objectives and makes decisions that align with the
Company priorities and values
Creates personal sales and clienteling strategies in partnership with the
management team
Meets customer needs through solution-oriented and forward thinking
Builds credibility and trust as a personal fashion advisor by communicating
fashion awareness and trends in the marketplace
Understands changes in local market with potential impact on business
performance and supports the execution of local sales strategies and tactics
Creates positive impressions with customer by bringing best self to work
through elevated, sophisticated, appropriate business attire consistent
with Coachs guide to style
Demonstrates Coachs Selling and Service expectations at all times
Influences customers purchase decisions by balancing patience and
assertiveness
Takes ownership and commitment for delivering results; actively aware of
personal and store metrics and achieves goals
Flexes personal selling techniques to contribute to overall store financial
results
Demonstrates persuasive (not aggressive), confident, friendly and
genuine service skills and selling behaviors
Discusses product features and builds the sale by suggesting appropriate add
on items to fit the customers specific needs
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the
sale
Develops product knowledge skills and remains aware of current collections
Demonstrates knowledge of competition and can apply that knowledge to building
sales and customer relationships
Drives business through sales strategies, clienteling, sourcing new
customers and maintaining on-going productive relationships with customers
Sensitive to customers needs and tailors approach by reading cues
Builds lasting and loyal relationships with customers
Ensures all daily tasks are completed without negatively impacting service or
Coach standards
Workplace and Environment
Creates enthusiasm and positivity for a shared vision and mission
Fosters and environment of teamwork, trust and collaboration with peers,
customers and supervisors
Demonstrates confidence when working with customers
Takes initiative; has a high-level of ownership and accountability for
individual results
Welcomes feedback and adapts behaviors as appropriate
Represents Coach as a brand ambassador at all times
Is adaptable and flexible to change
Maintains a calm and professional demeanor at all times
Creates short and long-term strategies to achieve personal metrics and
performance goals
Utilizes Company tools to keep self-informed
Handles and offers solutions to customer issues appropriately and involves a
manager when necessary
Promotes and endorses a team selling environment
Operations
Completes daily operational tasks including maintaining store (sales floor
and backroom), cash wrap and visual merchandising to Coach standards
consistently and in a timely manner
Adheres to all retail policies and procedures including POS, Operations and
Loss Prevention procedures
Leverages Coachs tools and technology to support relationship building and
clienteling efforts; including to drive sales and achieve individual goals
Replenishes inventory on sales floor as needed
Processes shipments as needed
Additional Requirements
Experience:1- 3 year of previous selling experience in a luxury retail
service environment preferred. Possesses current knowledge of fashion trends
and competition in the marketplace.
Education:High school diploma or equivalent; college degree preferred.
Technical:Knowledge of cash registers systems, basic computer skills
(including the ability to use iPad/laptop, Mobile POS and Internet)
Physical:Ability to communicate effectively with customers and team.
Mobility to maneuver the sales floor and stock room to provide and support
customer servi e. Reach above/bend to obtain product for customers from
store fixtures/shelves at various heights and climb
ladders/stairs/step-stools to perform visual merchandising and
housekeeping duties. Ability to frequently lift and carry up to five pounds
and at times lift and carry product/cartons up to fifty pounds to process
product shipment/transfers.
Schedule:Ability to work a flexible schedule to meet the needs of the
business, including nights, weekends, busy seasons, and high retail
traffic and sales days(including but not limited to: the day after
Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.).

Note: This document serves only as a sample of the job duties and
responsibilities and does not include an exhaustive list of all performance
requirements.

Tapestry, Inc. is an equal opportunity and affirmative action employer and
we pride ourselves on hiring and developing the best people. All
employment decisions (including recruitment, hiring, promotion,
compensation, transfer, training, discipline and termination) are
based on the applicants or employees qualifications as they relate to
the requirements of the position under consideration. These decisions are made
without regard to age, sex, sexual orientation, gender identity,
genetic characteristics, race,
color, creed, religion, ethnicity, national origin, alienage,
citizenship, disability, marital status, military status, pregnancy,
or any other legally-recognized protected basis prohibited by applicable law.