Office Support Specialist

Performs moderately complex clerical and technical functions requiring some judgment in solving problems and making recommendations. Duties include preparing correspondence, communications, and reports; creating and maintaining records, including moderate to complex databases, and systems which may include electronic or physical records; assists with program materials coordination, and performs other related duties as assigned. May be assigned to support specific programs, projects, or individuals internally and/or external to the organization. This is an experienced clerical position.

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

– Delivers high-quality, customer-focused services.
– Performs administrative or clerical tasks; including typing, preparing and delivering correspondence and communications; preparing mailings; and organization and distribution of materials.
– Sets up and maintains records and filing systems, including electronic or physical records or databases.
– Communicates with some independence regarding area of assignment with internal customers as well as external customers or contacts on behalf of the Library.
– May assist with staffing the Reception Desk; answers and directs incoming calls; responds to customer inquiries and provides customer service in person and via telephone.
– Provides assistance with coordinating for area of assignment; prepare mailings; distributes materials for delivery to branches, schools, and outside agencies; updates and maintains statistics as assigned.
– Assists in the maintenance of assigned library collections. Processes, labels, shelves, and locates materials; checks in/out and cleans materials. Reviews and evaluates materials for damage.
– Conducts research; compiles and analyzes data, prepares reports, presentations, and other documents.
– May create and/or maintain web pages for the staff and public websites.
– Updates content, manages permissions, and performs routine maintenance of webpages and library applications. Provides basic instruction and troubleshooting.
– Depending on area of assignment, may operate a delivery van and transports library materials throughout the community.
– Provides recommendations regarding the purchase of materials and equipment as assigned.
– May monitor and ensure office equipment is maintained in proper working conditions; prepares work orders.
– Demonstrates punctuality and regular and consistent attendance.
– Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
– Accurately communicates the Librarys policies to members of the public in all job-related contacts.
– Positively reflects Pierce County Librarys mission, vision, and values to members of the public and to staff
– Performs other duties as assigned or required.

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

Reports to Supervisor; no supervisory responsibility is exercised.

Core Skills & Qualities / Leadership Competencies

Employees are expected to demonstrate the following qualities at all times:

– Customer Focus
– Teamwork
– Communications
– Leadership
– Problem Solving
– Change and Learning
– Positive Attitude
– Professional Integrity
– Diversity

Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:

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