Customer Service – Insurance (Direct Hire)

Target Start Date: 10/21

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting customers with new and existing claims, promoting our client’s preferred provider programs, and ensuring excellent service delivery. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply!

Responsibilities:

Assist customers with new and existing claims, providing accurate information and resolving inquiries promptly.

Promote participation in our client’s preferred provider programs and services, emphasizing their benefits.

Handle telephone inquiries in accordance with the position description, maintaining professionalism and empathy.

Adhere to call strength audit guidelines, ensuring high-quality interactions with customers.

Actively seek to increase product knowledge by utilizing internal resources, including KM and SCO Intranet pages.

Meet performance and dependability expectations set by management.

Foster a positive and respectful environment that encourages engagement among team members.

Be prepared to handle additional duties as required to support the team.

Additional Skills & Qualifications:

Secure and maintain state and non-resident licenses as necessary for the role.

Be available for regular evening, weekend, and holiday coverage based on business needs.

Possess excellent written and verbal communication skills.

Demonstrate proficiency in Microsoft Outlook and Word.

Commit to ongoing job-related training as assigned through ATLAS or other platforms.

Qualifications:

High school diploma or equivalent (some college preferred).

Prior customer service experience is a plus.

Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

Positive attitude and willingness to learn.

Work Environment:

Office Environment

Training Hours (weeks): M-F 10 AM – 5:30 PM

Shift Hours:

8:00AM-3:30PM Sat & Sun & 2:00PM-9:30PM Mon, Thurs, Fri

or

1:30PM-9:00PM Sat & Sun & 2:00PM-9:30PM Mon, Thurs, Fri

Benefits:

Medical, dental, vision coverage, short- and long-term disability, and life insurance (Starting Jan 1, 2024)

Generous leave programs, including paid parental bonding leave

Student Loan Repayment and Tuition Reimbursement programs

Paid Vacation – you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role

Holidays – 14 paid holidays observed and 2 additional floating paid holidays provided

Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment

Generous 401k with company match and immediate vesting

Family support benefits including back-up care

Competitive salaries and exceptional benefits

Fitness and wellness reimbursement

Employee community involvement

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, Dental & Vision

401(k)/Roth

Basic/Supplemental Life & AD&D

Short and long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Company Paid Time off or State Sick Leave

#prioritywest

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.