Overdraft Associate

Description
SUMMARY: Responsible for monitoring the Banks overdraft accounts as well as the handling and processing of Start Fresh accounts to maximize customer service and minimize losses to the Bank.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Review daily account reports for potential problems including accounts with excessive overdraft frequency or overdraft amount, overdrawn accounts with infrequent deposits.. Refer potential problem accounts to Overdraft Manager.
Review daily overdraft/overdraft notices for accuracy, bank error, and rejected deposit items. Mail notices and refund fees if applicable
Manage and review Start Fresh accounts.
Utilize Privilege Manager Software to generate letters to customers per schedule, and ad-hoc letters if applicable. Mail same to customers.
Originate telephone calls to customers to facilitate collection of overdrawn balances per schedule or as assigned, and ad-hoc calls if applicable. Notate results of calls and schedule follow-up calls in Privilege tracking software
Originate entries to charge off accounts deemed uncollectible by management; originate entries to record recoveries of amounts charged off; Notate same on Privilege and Fiserv systems, email same to appropriate bank personnel
Originate refunds of fees if applicable (bank error, stop payment, etc).
Perform account maintenance through Fiserv for those accounts to which Overdraft Privilege has been added or modified. Generate letters for accounts to which Overdraft Privilege has been added or modified. Letters are generated and mailed by Postal Mail Sort. File copy in bank files.
Receive customer and branch calls regarding Overdraft Privilege questions/situations
Refer accounts for collections
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
Provides assistance to the BSA Officer with monitoring Alerts produced within the AML System to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank security.
Regular, predictable attendance is an essential requirement of this position
Complete all other duties as assigned
EDUCATION and/or EXPERIENCE:
High School Diploma or GED
Minimum of one (1) year of banking experience with overdraft banking and customer service
Strong computer skills and telephone experience required
Qualifications
Education
High School (required)
Skills
Deposit Operations (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran