F&B General Manager- Shkode Chophouse

Position Summary:

The Food and Beverage Manager – Shkodé is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of our Team Members. Responsible for overseeing the inventory and ordering of food and beverage products and supplies. Responsible for ensuring guests are satisfied with their dining experience and optimizing profits.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love : Love your brothers and sisters and share with them.

Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery : To do what is right, even in the most difficult of times.

Honesty : Be honest in every action and provide good feelings in your heart.

Wisdom : We cherish knowledge; wisdom is used for the good of the people.

Humility : Know that you are equal to everyone else, no better, no less.

In this Role:

Oversee and manage all aspects of the restaurant and display critical thinking when developing solutions and strategies.

Treat each individual with care, dignity, fairness, respect, and recognition.

Circulate through the restaurant and coordinate the activities of Team Members to provide efficient and courteous services to our guests.

Greet and communicate with guests in a friendly and courteous manner.

Develop marketing strategies to build guest loyalty and repeat visitation.

Design, maintain, and increase sales of the wine, spirits, and cocktails menu.

Maintain online restaurant reservation system (Open Table) and respond to guest messaging.

Cultivate guest reviews/feedback from all sources and share with Team Members.

Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s service standards at all times.

Investigate and resolve complaints regarding food quality and service.

Adhere to company standards and service levels to increase sales and minimize costs.

Responsible for ensuring that all administrative duties are completed accurately, on time, and in accordance with company policies & procedures.

Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Maintain a professional restaurant image, including restaurant appearance, proper uniforms, and Team Member appearance standards.

Display knowledge of all safety and emergency procedures. Train Team Members on such protocols.

Evaluate and oversee job performance of Team Members.

Coach and counsel Team Members who are not meeting standards. Understand the steps of progressive discipline and how to properly apply them.

Responsible for participating in the creation of annual budgets and managing and leading the unit in all forecasting and cost controls to meet or exceed unit operating financial potentials and goals.

Conduct group and individual training regarding policies and procedures on an ongoing basis. Set daily, weekly, and monthly goals and opportunities and lead the unit to achieve the desired result.

Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed adequately for all shifts.

Display and encourage teamwork in the department.

Motivate and influence Team Members by displaying a positive attitude and problem-solving skills and upholding the Department’s conduct expectations.

Hold daily huddles with Team Members to communicate pertinent information.

Provide support, materials, supplies, etc. to ensure Team Members have the proper tools to provide Unsurpassed Guest Service.

May be assigned to oversee alternate F&B venues on an as-needed basis.

All other duties as assigned.

Essential Qualifications:

Must be 21 years of age.

High School Diploma or GED required.

Five (5) years of food and beverage service experience in a fast-paced, specialty retail restaurant required. Fine Dining / Steakhouse segment style preferred.

Three (3) years as a restaurant General Manager or five (5) years as a restaurant Assistant General Manager having full P&L responsibility.

Must be ServSafe certified, TIPS alcohol certified.

Comprehensive food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.

Demonstrate proficiency in operating Point of Sale systems, inventory ordering systems, and Microsoft Office product systems.

Comprehensive knowledge of profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation.

Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.

Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.

Certificate/License: ServSafe food safety certification, TIPS alcohol certification, and gaming license required.

Must possess and demonstrate great attention to detail in order to maintain the unit’s appearance and operating standards.

Must possess and demonstrate strong leadership skills and ability that will enhance and exemplify the “Unsurpassed Service” standards.

Must manage time effectively with minimum supervision.

Physical Requirements:

Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.

Ability to read, write, and input data into the computer.

Ability to climb, bend, reach, walk, and stand for the duration of the shift.

Manual dexterity to operate job-related equipment.

Must be capable of lifting 50 lbs with or without assistance.

Requires normal sense of smell, taste, touch, and hearing.

Ability to sit and work on a computer for long periods of time.

Work Conditions:

Work is typically in an area which may be unusually hot, cold and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.