Sr Operations Admin

JOB REQUIREMENTS: Responsible for performing the clerical and
administrative functions for any or all hub and station operational
areas, including linehaul, quality assurance and customer service. Tends
to damaged and incorrectly addressed packages in a timely manner to
optimize delivery time. Serves as a customers first line of contact for
a variety of issues. Essential Functions Provides clerical support to
various management and operational functions, including, but not limited
to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support
respective functional area Compiles data and provides various regular
and adhoc reports to management for review and determination Serves
as frontline customer service to receive, solve and/or escalate customer
inquiries and issues Assists management with Business Control Self
Assessment (BCSA) audit activity by retrieving data and/or files for
review In addition to the above essential functions, the following
functional area assignments have additional essential functions as noted
below: Additional Quality Assurance/Loss Prevention essential
functions: Supports ability for timely delivery and mitigates loss
and damage by performing address searches/corrections through various
sources and ensuring packages are in good condition for the customer
Prioritizes workflow to maximize the number of packages that can be
resolved and sent out for delivery in the same day Ensures all
packages receive appropriate scan statuses. Inspects and handles
hazardous material damages as per policy. Ensures all loose product is
accounted for as per company policy Researches missing packages to
understand the root cause of scanning failures and compiles information
on disputed deliveries for management review Reviews and trends loss
and damaged claims filed to identify improperly charged claims and
brings to the attention of management Additional Linehaul essential
functions: Reviews and enters all Independent Contractor (IC)
settlement information into appropriate system to ensure proper
payments. Enters settlement adjustments as directed by manager
Compiles required documentation to establish and maintain Department of
Transportation (DOT)-required files. Verifies timely log entry into
system Enters all individual vehicle mileage record information into
the system and works with ICs and Linehaul staff to rectify any issues
Tracks a variety of metrics, including the IC charge back program,
complaints and maintenance compliance and prepares weekly reports for
management review Serves as initial contact to receive IC inquiries
or issues relating to settlement, uniforms, decals, etc., to route to
management for appropriate resolution Performs other duties as
assigned. Minimum Education High School Diploma or GED required
Minimum Experience Four (4) years customer service, clerical or
related experience required; experience in dock operations environment
or distribution center setting preferred Knowledge Skills and Abilities
General business skills such as typing; data entry and review; and
use of phone, copier, and fax Software skills, including use of
Microsoft Office software and web-based applications Customer service
skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to
work in a fast-paced environment, handling various tasks and changing
priorities, while maintaining a high attention to detail and accuracy to
achieve daily assignments and goals Job Conditions Minimal travel
required. Preferred Qualifications: Previous customer service or
clerical experience Pay Transparency: Pay: $16 To view the full job
description please use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY1MzczLjg3NzBAZmVkZXhjb21wLmFwb l0cmFrLmNvbQ
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY1MzczLjg3NzBAZmVkZXhjb21wLmFwbGl0cmFrLmNvbQ