Teller I

JOB REQUIREMENTS: Position Summary: This position is responsible for
providing service to bank customers by conducting appropriate
transactions and meeting the needs of customers by referring them to
appropriate departments within the bank. Duties and Responsibilities: 1.
Attract and develop customer relationships by welcoming customers as
they enter the lobby, determining the reason for their visit and
directing them to the appropriate department. 2. Promote bank products
and services to customers using a soft sales approach. 3. Provide
accurate and timely service, which includes, but is not limited to,
cashing checks and savings bonds, cash advances, accepting deposits,
withdrawals, transfers, loan payments, dispensing monetary instruments,
wire transfers, loan and safe deposit box payments, and completing check
orders, within established guidelines and procedures. 4. Conduct all
transactions between customers and/or conductors in accordance with
River Banks Cash and Check Acceptance Procedures, including, but not
limited to, night drop, mail, locked bags, counterfeit, mutilated, cash
drawer and vault procedures, verification of cash and the rotation of
Vault/Contingent Vault Teller responsibilities. 5. Comply with bank
operations and security procedures by participating in all dual-control
functions. 6. Examine all checks that are accepted in compliance with
River Banks policies and procedures; placing applicable check holds,
processing stop payments and EFT disputes, closing accounts, ensuring
endorsements are verified and proper identification is obtained. 7.
Balance cash drawer daily, including periodic batching of checks and end
of day processing. 8. Balance and post vault transactions in accordance
with all Vault Teller/Dual Control procedures during assigned rotation.
9. Recognize and report any fraudulent or suspicious activity to your
supervisor. 10. Answer basic customer inquiries in person and via phone
regarding interest rates, service charges, and account histories while
complying with disclosure requirements, regulations and customer
confidentially and privacy policies. 11. Count and roll loose coins;
strap and bundle cash. 12. Ensure confidentiality and compliance with
all policies and procedures relevant to the position. 13. Responsible
for office opening and closing procedures. 14. Ensure maintenance of
equipment, and clean on a regular basis. 15. Ensure supply of money for
branch meets business demand, working with other branches to ensure
their supplies meet demand by completing Fed cash orders. 16. Balance
and maintain Fed cash, as assigned. 17. Examine teller daily transaction
reports for accuracy and complete any necessary reports. 18. Keep up to
date on policies and procedures, including the timely completion of all
required and assigned training. 19. Sweep, vacuum, and dust as needed to
maintain appearance of lobby and teller line. 20. Assist with other
duties and projects as assigned by supervisor. OTHER
EXPERIENCE AND QUALIFICATIONS: Desired Knowledge, Skills and
Abilities: 1. Ability to travel to other River Bank locations to sub
when needed. 2. Excellent customer service and mathematical skills. 3.
Basic knowledge of bank products preferred. 4. Ability to work well
under pressure, sometimes in a fast-paced environment. 5. Strong
communication and organizational skills APPLICATION
INSTRUCTIONS: E-Mail a Rsum: application@riverbank.biz