Sr. Success Operations Manager

Job Description:
Pluralsights Digital Success team is seeking to add a strong individual contributor who is willing to dig in and help us build and scale our organization. Reporting to the Sr. Director of Digital Customer Success, this person will work closely with the senior leadership, operations, and data science teams. Were looking for someone with experience in operations, data modeling, and coordinating and collaborating on various cross-functional projects.

Who youre committed to being:

Supporting new initiatives and other key programs as required to evolve our Customer Success strategy. Particularly focused on a balance of human lead and digitally lead engagements.

Building and refining our digital workflow, with established activities and milestone dates to ensure timely deliverables

Owning KPIs and other key metrics for digital pilots and experiments

What youll do:

Ensuring alignment of strategy/approach Digital Success and key business partners

Reporting and consolidating forecasts of retention and support key metrics

Collaborating with finance and operations on capacity modeling for our Scale segment

Handling day-to-day task optimization for the operations team

Ad-hoc modeling requests to support our internal partners

Experience youll bring:

Product lead growth of Digital Touch/Scale Experience

Experience in working with and implementing customer success processes and methodologies

Experience supporting and interacting with executive-level partners

Requirements:

6-10 years in SaaS operations at a SaaS company

Bachelors degree in Business, Finance, Economics, or other analytics-related fields

Experience with Excel, GSuite, and Tableau, Pendo, Gainsight and Anaplan

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why youll love working here:

Were remote- and hybrid-friendly

Were mission driven and guided by our culture pillars

We have a strong commitment to diversity and belonging

We cultivate a culture of trust, autonomy, and collaboration

Were lifelong learners and champion team member growth and advancement

Weve got you covered – team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
Were Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. Were out to help every technologist build better, and were looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement
Bring yourself. Pl
uralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without… For full info follow application link.