Student Services Specialist

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6696154

This front-line customer service position provides a full range of
support service functions in a fast-paced, high volume, wraparound
Enrollment Services environment. Responsibilities will be
diverse and multifaceted, requiring excellent communication and customer
service skills. This position will have responsibility for assessing the
needs of new and continuing students at the two Enrollment Services
Center (Pecos and Williams) and assisting students in using the
https://www.maricopa.edu/become-student website and understanding self
service functions and enrollment processes. This position will provide
Tier 1 Level assisting to all Enrollment Service Areas: Advisement,
Careers, Veteran Services, International Education, Financial Aid,
Testing, Early College (ACE, Hoop & Dual Enrollment) and Student
Business Services.

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## [Essential Functions]{#HRSSCHWRKDESCR100$8lbl}

75% – Assist at the Welcome Desk at both Pecos and Williams Campus;
making sure students are being served at the front by triaging by
providing these functions: Application assistance, ID
Authentication assistance, Matriculating students and term activating
them, Processing prerequisite overrides, Processing Residency when
possible, edit students phone numbers and emails in IDME when needing
help resetting passwords, and putting students in line to the
appropriate department when we are not able to perform the task in our
Dynamic Line Management software. Assisting with Welcome Desk staff
scheduling on occasion. Providing tier one assistance on: Financial Aid
assistance, first semester advising when needed, and Early College
assistance when needed

20% – Assist student in our Live Enrollment Support, and responding to
students questions in our TextAim enrollment texting software.

5% – Other duties as assigned

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## [Special Working Conditions]{#HRSSCHWRKDESCR100$11lbl}

May be required to work at multiple sites or locations.

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## [How to Apply]{#HRSSCHWRKDESCR100$12lbl}

Applicants are strongly encouraged to submit a cover letter that details
how the applicant meets the minimum and desired qualifications. A cover
letter may further highlight an applicants knowledge, skill and
abilities. All minimum requirements must be met at the time of the
application.

Additional materialswill notbe accepted after the job posting has
closed.

Missing materials or incomplete employment historywill notbe
considered.

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