Senior Technical Analyst

The Senior Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff, employees, and business relationships.
Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration
Ensure accessibility of data for internal department planning and activities
Perform advanced configuration, setup, and updating of applications
Load data into established tables, fields, and system databases
Define governance standards and processes for data input, structures, and storage mechanisms
Build and produce reports that facilitate business management and staff decisions
Set up user access and train users on the applications
Recommend changes in applications development, maintenance, and system standards
Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications
Education
Required
Bachelors degree in Computer Science or Information Technology, or in lieu of a degree, at least 7 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)
Preferred
Certifications in ITIL, Microsoft, and/or Oracle
Knowledge & Experience
4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
In-depth knowledge of enterprise-wide applications and software platforms
Experience with software-as-a-service (SaaS) and enterprise-wide systems
Experience in configuring and setting up various enterprise-wide applications
Experience applying security designs and principles to technology-based business solutions
Experience in database management and maintenance
Ability to develop custom queries using query and reporting tools
Knowledge of data management best practices and quality control processes
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Technical Skill