Customer Service Supervisor – CUSTO040545-7087

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13056325
Join our team and live the Ollie-tude!: (Ollies Core Values)

– – BE A TEAM PLAYER- Associates are expected to be supportive
and work together.

– BE CARING- How do I treat others with courtesy, dignity, and
respect?

– BE VALUE OBSESSED- Live the “good stuff cheap” mindset.

– BE COMMITTED- Operate with grit, passion, tenacity, and
action.

– BE GROWING- How do we get better every day?

– BE REAL- Associates should be honest, transparent, genuine,
trustworthy, and sincere.

Ollies Associate Benefits:

– – Medical, Dental, Vision, and RX coverage begins after 90 Days of
employment.
– 401K, generous company match with immediate vesting.
– Strong field sales career growth & talent development culture
for top performers.
– 20% associate discount on all Ollies purchases.
– Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the
front end of the store. The Customer Service Supervisor leads a sales
team that is passionate about selling merchandise and ensuring a good
customer experience. Come join our 40-year history of retail success,
and earn a 20% discount on all your Ollies purchases.

Primary Responsibilities:

– Greet and acknowledge every customer with Ollies “Yes I Care, Yes
I Can” approach to build long term customer loyalty.
– Resolve customer service issues including answering questions,
assisting to complete transactions, and communicating customer
requests to Team Leaders when necessary.
– Ensure that all product at the front end is merchandised per the
visual merchandise standards.
– Ensure that the front-end, entrance, and exterior of the building
are maintained properly.
– Ensure that front end operations, store standards, and company
programs meet all operational expectations.
– Assist with developing, evaluating, and supervising front end
Associates.
– Complete any additional responsibilities and/or duties as assigned.

Qualifications:

– Minimum of one to two years retail experience in a mid-size to
large retail service-oriented business preferred.
– Ability to work evenings, weekends, and holidays on a regular basis.
– Must have a positive attitude and the ability to interact well with
others.

Physical Requirements:

– Ability to lift and carry up to 50 pounds.
– Ability to push and pull up to 35 pounds.
– Ability to stand for extended periods and work in a safe manner

Ollies is an equal opportunity employer. In compliance with Federal
and State Equal Opportunity Laws, qualified applicants are considered
for all positions applied for without regard to race, color, religion,
sex, national origin, age, veterans status, disability, or any other
legally protected status.