Customer Service Representative – Capital Hot Tub

Description

KEY RESPONSIBILITIES:

Inbound/Outbound Calls

Scheduling

Email communication with internal and external customers

Assist walk-in customers

Verify and confirm new spa orders

Process spa warranty claims

Daily audits

Process e-store orders

Close and invoice service orders

Review open orders

Process WSC parts

General office cleaning

Responsible for other assigned duties

ATTRIBUTES, SKILLS AND ABILITIES:

Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.

Critical Thinking/Accountability– Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions.

Results Oriented– Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is will to take on projects.

Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.

Teamwork –The ability and desire to work within a group to drive success and achieve common goals.

WORKING CONDITIONS:

Work is performed in an indoor setting

Must be physically able to lift and carry as least 10 lbs. when needed

REQUIREMENTS:

High school diploma/GED

Proficient in Microsoft Office and Outlook

1-3 years of telephone and customer service experience

Must have an attention for detail

Ability to work a multi-screen CRM is essential

Must demonstrate a willingness to learn new tasks

Be willing to work a flexible schedule based on business needs

Be dependable and motivated

Excellent communication skills

Ability to work in a fast-paced environment

Ability to build a strong team environment

Customer service skills required

Computer and technology savvy