IT TECHNICIAN

Description

POSITION RESPONSIBILITIES:

Manage, support and maintain:

All computer/network components including servers, network equipment, wireless access points, cabling, printers and work stations

Vendor Access Requests

All system documentation control, print and maintain records (Access Database)

Manage and secure software licenses

Security camera systems

Door readers and controller systems

Phone systems

Kronos clock systems

All “Production Floor / Plant Floor Systems”

Work with end users proposing new hardware and software solutions

Test all hardware and software modifications before they are introduced into production

Provide hardware and software diagnostics for network, hardware, and software issues

Work with Department Managers on projects as required

Assist the Automation Electronic and Instrumentation Team on related tasks as required

Communicate Plant Systems Outages and Notices

SKILLS/EXPERIENCE:

Three years related experience

Must have functional, working, and troubleshooting knowledge of:

Citrix desktop / client

Server, Windows 8, Office 2010 & 2013.

Cisco Network Switch cabling, connectivity, configurations and troubleshooting

Phone systems experience desirable

MCSE Certification is a plus, but not required

A Certification is a plus, but not required

Must have excellent communication skills both written and verbal

Must have strong customer support abilities

Must be willing to work in a plant / industrial environment

Must be willing to travel as required to support additional plants

EDUCATIONAL REQUIREMENT:

High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions preferred

EOE/Vets/Disabled