Order Management Coordinator

Job Title: Immediate Order Management Coordinator

Job Description

We are searching for an Order Management/Customer Service Representative. This position will be key in communicating with internal and external customers, processing and researching purchase orders, and maintaining relationships with freight carriers. This position has a heavy emphasis on data entry including entering orders into the computer and updating/maintaining client information.

Ensure orders are received within the timeframe requested, entered into the ERP system, and processed accordingly.

Process open backorders when product comes into Distribution Centers.

Process distributor purchase orders for domestically shipped orders.

Maintain accurate department logs and other reports as required. (i.e., orders on hold, backorder report, and weekly updates).

File and follow up with carrier freight claims.

Enter credits for appropriate reasons (i.e., damage, complaint, orders entry, return, etc).

Answer internal and external customers questions about pricing/glove specs/color; and provide tracking information for orders. Answer incoming calls and route appropriately, welcome visitors.

Work with freight carriers or Distribution Center and provide information back to customers.

Work with internal departments to enter new account credit applications, check the status of open orders, determine which containers should be routed to the appropriate DC, verify pricing, and communicate any discrepancies to clients and/or sales reps.

Follow up with Distribution Center’s open orders and review billing tree.

Backup for other departments on specific administrative functions (i.e., mailings, handling invoices, etc).

Hard Skills

Order intake

Customer service

Coordinating order logistics

Job Type

This is a Contract-to-Hire position with a duration of 6 months.

Work Site

This is a fully on-site position in Clearwater, Florida.

Work Environment

Work with team lead onsite. 6-9 months to get fully trained since a lot of one-offs with each customer. Each customer could have preferences on carriers or preferred carriers they want to use. Supply chain team ensures inventory levels are correct and optimal.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.