Field Operations Manager

Job Title:
Field Operations Manager
Req ID:
44692
Job Category:
Service/Technical Services
Morristown, NJ, US, 07960
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
This role will be a hands-on operational leader within the Service Operations division. Will have an average total headcount of 7 direct reports that provide on-site surgical instrument repair and cleaning. This position will service Customers for all of NJ. Must be be flexible to spend 1-3 overnights per month away from home.
This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process.
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: NJ
What You Will Do:
Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
Leads/supports continuous improvement, training and other operational initiatives.
Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager, HR, HSE).
Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.
Education Degree
High School Diploma or GED
What Is Required:
Associates degree and 3 years of surgical instrument experience with 1 year of leadership.
In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support actives.
Strong conflict management skills required.
Must have strong verbal and written communication skills.
Strong Microsoft experience required.
Must be 21 years old to meet FMCSA requirements for commercial driving.
Must have a valid drivers license with an acceptable driving record.
Must be able to pass a DOT medical exam.
This role will have 100% field based presence with overnight travel up to 50%, based on size of territory.
Must be able to be compliant with hospital/Customer credentialing requirements.
#LI-AC1
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opport