Patient Access Team Lead

Facility:Outpatient Care Center – TroyDepartment:Patient Access – Offsite RegistrationSchedule:Full timeHours:40Job Details:Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position

Department Specific Job Details:

full time, 40 hours

day shift, (flexible schedule)

float to locations as needed

no weekends or holiday rotation

Education Requirements:

High School (Required)

Certification/License Requirements:

At Dayton Childrens we believe that each moment counts with our patients, families and with each other.

We are moving at a fast pace and are looking for the right talent for our team at Dayton Childrens. We want people who embody our values and want to become a part of the Dayton Childrens difference. If this is you, apply today!

Our values:

Safety–We make safety our first priority.

Compassion–We deliver compassionate, family-centered care to all we serve.

Ownership–We are the pediatric care experts and act knowing that every patient, visitor and the hospital is our collective responsibility.

Collaboration–We work collaboratively to care for children, their families and each other.

Innovation–We continuously innovate to make Dayton Childrens even better today and into the future.

Equity — We strive for an environment in which all feel welcomed, valued and fairly treated in order to reach their full potential.

Dayton Children’s is proud to be an Equal Opportunity Employer who values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation or transgender status.