Service Technician

Service Technician – DFW

$30-45/hr

Description:

As a vital member of our team, you will be responsible for providing exceptional service and training to both existing and prospective customers. Your role involves efficiently managing customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition. Your key responsibilities include understanding both the company and customer’s technical needs. This encompasses establishing and maintaining industry and company technical knowledge, collaborating with Project Managers and cross-functional teams, and researching and evaluating onsite solutions to address organizational technical challenges. You are expected to be an industry expert, particularly in packaging machines and technical skill-sets.

Job Duties & Responsibilities:

Communicate effectively with Production and Service teams.

Collaborate with internal departments as needed.

Maintain technical and operational documentation.

Study and standardize procedures to enhance the efficiency of the Technical Services team.

Provide on-site service and customer support during field visits or dispatches.

Manage all on-site installations, repairs, maintenance, and test tasks.

Produce timely and detailed service reports.

Adhere to all companys field procedures and protocols.

Cooperate with the technical team and share information across the organization.

Cultivate positive relationships with customers.

Understand customer requirements and make appropriate recommendations/briefings.

Document service and installation actions through forms, reports, logs, and records.

Skills:

Electrical

Mechanical

Troubleshooting

Repair

Preventive maintenance

Schematic

Hydraulics

Additional Skills & Qualifications:

Valid Driver’s License required with no major violations within the last 3 years.

High School Diploma or equivalent required; Technical Diploma preferred; bachelor’s degree a plus.

2 years of relevant experience.

General computer skills (Outlook, Word, Excel).

Familiarity with ERP systems.

Ability to read electrical schematics.

Ability to troubleshoot electrical wiring.

Mechanical proficiency.

Strong organizational and teamwork skills.

Strong customer service skills.

Willingness to travel short-term.

Hours:

Monday through Friday.

Travel up to 90% annually, which may include international travel, usually less than 10% annually. May involve travel on weekends.

Pay:

$30/hr when on the clock.

$15 differential when on client sites working on equipment.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000 light industrial and skilled trades workers with 14,000 employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500 experienced recruiters across 250 offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.