Special Operations

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HAS)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

What you will do

Monitors larger complex clients with special instructions to ensure compliance.

Actions emergency and non-emergency signals accurately and promptly to safeguard customers and property.

Dispatches armed response vehicles to larger client base to ensure continuous fast response times (Specialty / National Dispatch).

Handles all service escalations and is liaison between service and sales personnel.

Makes outbound calls or takes inbound calls to effectively address and resolve customer related inquiries to increase customer satisfaction.

2-year degree or equivalent combination of education and experience. 90 days of CSG training is eligible to apply.

Required

High school diploma or equivalent.

Successfully completed CSG training course.

Inbound TIS Customer Call Monitoring Center Experience

Must meet all CMC performance standards (with at least a Meets performance rating).

Qualified candidates must be able to work independently, with little or no direction from Team Managers or Unit Manager and maintain a high degree of productivity and accuracy.

Must have basic knowledge of computer applications.

Qualified candidate will have excellent communication skills, strong organizational skills; detail oriented and is able to multi-task.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law (https://www.johnsoncontrols.com/-/media/jci/careers/landing/eeo-is-the-law.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit here.