Operating Supervisor, Customer Ops – Revenue Protection

Required Education/Experience

High School Diploma/GED with 5 years work experience; or

Associates Degree with 4 years work experience or

Bachelors Degree with 2 years work experience

Preferred Education/Experience

Bachelors Degree

Relevant Work Experience

Minimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience or equivalent experience demonstrating strong customer-focused responsibilities Required

Excellent oral and written communication skills Required

Demonstrated ability to motivate and manage a workforce Required

Demonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources Required

Demonstrated ability to exercise independent judgment and render sound business decisions Required

Possess strong computer skills, including proficiency in Microsoft Office products and the ability to learn new software applications Required

Prior supervisory experience Preferred

Prior work experience in an operating environment Preferred

Knowledge of gas and/or electric meter installations, cycle meter reading, turn on/off of gas and/or electric meters, underground and overhead electric equipment, theft of service, and remote metering devices Preferred

Knowledge of CIS and Customer Operations Credit and Collections policies and procedures Preferred

Knowledge of work management systems, such as IRIS, Maximo, Work Management System, and/or CPMS Preferred

Ability to analyze data and utilize tools such as Access and/or Tableau Preferred

Licenses And Certfications

Drivers License Required

Physical Demands

Must work at field locations in all weather conditions

Additional Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Must be willing to obtain US DOT Operator Qualification for tasks associated with gas meter turn off, valve integrity testing, and identification of hazardous gas conditions.

Must be able and willing to travel within Company service territory, as needed.

Must be available on a 24/7 basis to respond to system emergencies.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com