LPN/Scheduler

Employee Type:

Regular

Work Shift:

Day – 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Position Summary : The Endoscopy Scheduler reports to the Endoscopy Supervisors. This position utilizes education, expertise, and knowledge of clinical aspects of the scheduling area to troubleshoot scheduling problems and continuously works with customers including physicians, other staff members, patients, and family members to achieve positive outcomes. This position requires focused critical thinking skills and problem-solving initiative of a high professional level to achieve positive outcomes in the clinical scheduling environment. The employee must always exhibit exemplary core customer skills and values that are representative of Tidelands Health.

Daily responsibilities include and are not limited to:

Daily clinical review of 80 plus patient preop charts including H&P’s, procedure orders, medications

Complete pre op screening calls for all Tidelands Health Endoscopy Facilities (up to 80 calls a day).

Provide and review accurate procedure and prep instructions to patients via telephone.

Update patient’s medications the Electronic Medical Record (EMR) in Meditech.

Verify and maintain the procedure lineup in eCW and Meditech for all procedures performed in the Endoscopy department and keep it up to date in real time.

Frequently check for new orders, H&P’s, and consents forms from non-Gastro Physicians.

Scan orders and other case related documents for registration into Meditech.

Collaborate with all team members of the Digestive Health Practice including the office and Endoscopy department, Anesthesia, Physicians, and other outside practices.

Relay messages via emails, Telephone Encounters, etc. between medical professionals, management, and other team members.

Optimize provider’s procedure schedule to prevent delays, fill in cancellations, and update procedure start times.

Other duties as assigned – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee partner for this job. Duties, responsibilities and activities may change at any time with or without notice .

QUALIFICATIONS

Experience:

A minimum of 3 years previous experience in an acute care surgical services/OR setting preferred.

Hospital Operations and Physician Practice Operations preferred.

Patient Clinical Scheduling experience and/or Call Center experience preferred.

Knowledge/Skills/Abilities:

Exemplary customer service skills to work with patients, families, physicians, and other health care providers required.

Meditech and eClinicalWorks experience preferred.

Strong PC skills preferred.

Proficient level with Microsoft Office software in Outlook, Word, Excel, and Explorer required.

Time management skills/ ability to multi-task essential.

Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers, and ancillary personnel.

Exemplary telephone etiquette skills required.

Ability to effectively accomplish tasks while having numerous interruptions.

License/Certification:

- Current and in good standing LPN Licensure with South Carolina Board of Nursing required.

– American Heart Association Healthcare provider course with Basic Life Support (BLS) certification required to be initially completed with the GHS Staff Development Office within 30 calendar days of hire date (exceptions to obtain certification from a provider other than the GHS Staff Development Office are approved by Staff development on a case by case basis). BLS Recertification is required every two years.

Physical Requirements : Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.