Engagement Specialist
Randstad US
Enrollment Specialist
OurMission
The Engagement Team is the driving force behind revenue at Randstad
RiseSmart. As an Enrollment Specialist, you will be the first point of contact
and will be responsible for crafting a delicate and informative experience for
clients that have recently lost their jobs.
Our team’s mission is to assist each and every individual’s needs as they
begin to plan their next steps in their career transition to ensure a seamless,
enthusiastic client experience from start to end. Whether the client plans to
pursue a new job, career change, retirement or entrepreneurship, we have
the experts and technology to get the client to their destination faster.
This role is a contract-based, part-time opportunity for 20-40 hours per
week, preferably over five days each week. Schedules can be flexible to meet
the candidate’s needs. This position is a remote position.
Join a collaborative team, who is passionate about the services we provide
and thrive on the opportunity to make a difference in each of our client’s
Lives!
Your daily responsibilities will include:
Conduct outbound outreach via phone and emails to clients
Work closely with Account Services team to understand customer
eligibility requirements and rules
Ability to handle large volume of clients and prioritize projects as
needs change
Utilize internal CRM to manage daily dashboard
Provide excellent customer service by answering inquiries,
determining requirements, resolving problems, and fulfilling requests
Be a great listener, be able to ask probing questions, be able to
understand concerns, and be able to overcome objections in an effort
to help clients understand RiseSmart’s value
Qualifications for this role include:
2-5 years of experience in a customer support/service role; Staffing,
Human Resources or Outplacement industry experience is a plus
Must be a team player and also a self-starter
Ability to multitask in a high-volume environment
Detail-oriented, with strong organizational and documentation skills
Strong communication skills including a pleasant phone manner,
excellent listening skills
Flexible, adaptable, easily handle quickly changing priorities; able to
work well with ambiguity and have a sense of urgency
Patience, empathy, and self-confidence
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.