technical help desk 3

technical help desk 3.

lighthouse point , florida

posted today

job details

summary

$23 – $24 per hour

contract

associate degree

category computer and mathematical occupations

reference1066774

job details

job summary:

Job Summary:

As a Technical Support Specialist, you will be responsible for the diagnosis, repair, and maintenance of hardware and software components to ensure the smooth operation of the Business. Primary responsibilities include, but are not limited to, installing and configuring computer hardware and software, Office 365 & Microsoft Teams support, supporting multiple OS levels including Android, working closely with other teams within the clients IT and to be the primary point of contact for local IT support. This position will also participate in driving business process changes through technology and who works well independently or in a group to develop technical strategies. The Technical Support Specialist will be expected to work closely with vendors and external support representatives.

Primary Duties and Responsibilities:

Diagnose, analyze, and resolve issues across the company

Provide First Level support to End-User devices & Peripherals

(PCs, Laptops, Tablets, Android Devices, Printers, Scanners, Etc.)

Support the network infrastructure for the client

Device replacements on a routine schedule according to warranty

Deploy new technology and devices to users and on the shop floor

Accurate documentation of work process

Utilize the clients ITSM software for work performed

Be a technical resource, provide planning, and drive execution for special projects while still performing current job duties

Assist in communication to End-Users regarding changes, upgrades or planned outages

Strictly follow guidance and regulations provided by the clients Information Security

strong attention to detail and to maintain safety in the workplace

Preferred Job Requirements:

strong experience supporting Windows Operating Systems, Android Devices, Configuration Manager, Active Directory and corporate Networks

Associates Degree in Information Systems, Computer Science or comparable program

Bachelors Degree in Information Systems, Computer Science or comparable program preferred

5 years work experience providing support in a related field

location: Pompano Beach, Florida

job type: Contract

salary: $23 – 24 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

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Primary Duties and Responsibilities:

Diagnose, analyze, and resolve issues across the company

Provide First Level support to End-User devices & Peripherals

(PCs, Laptops, Tablets, Android Devices, Printers, Scanners, Etc.)

Support the network infrastructure for the client

Device replacements on a routine schedule according to warranty

Deploy new technology and devices to users and on the shop floor

Accurate documentation of work process

Utilize the clients ITSM software for work performed

Be a technical resource, provide planning, and drive execution for special projects while still performing current job duties

Assist in communication to End-Users regarding changes, upgrades or planned outages

Strictly follow guidance and regulations provided by the clients Information Security

strong attention to detail and to maintain safety in the workplace

qualifications:

Experience level: Experienced

Minimum 5 years of experience

Education: Associates (required)

skills:

Helpdesk (5 years of experience is required)

windows operating systems (5 years of experience is required)

android devices (5 years of experience is required)

active directory

network infrastructure (5 years of experience is required)

Documentation

communicationEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.