Telecom Data Analyst II

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Telecom Data Analyst II opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a Telecom Data Analyst II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Provide Enterprise Telecom Analyst II services and support in a fortune 100-company environment with national reach. This position provides support to the PSG Enterprise for all aspects of the Telecom services lifecycle. The Telecom Analyst II will be responsible for managing an up-to-date inventory of all telecom services, cost analysis of telephony integration, and reporting of findings to leadership. You will also be responsible for developing support model processes, documentation, and communication of those processes to our Divisions. Other functions include maintaining phone hardware standards, DID tracking, helping obtain CSR’s from other telco vendors, managing call trees, reporting on number porting, and statusing on large projects with multiple locations.

In this role, you will interact with colleagues across the nation as well as multiple fortune 500 vendors. This position requires someone that has excellent verbal and written communication skills that can work with all levels of the organization including Executives. Project management and problem management skills are recommended to effectively meet business objectives and Service Level Agreements.

Skill Sets for Position Success: Change Management, “Big Picture” Execution, Organized, Self-Starter with a Drive to Deliver, Base Knowledge of UC/Telephony Solutions, Vendor Management

Key Position Deliverables: MOR Support, Weekly Statusing (Risk Assessments, Dependencies, Program Blockers), Call Flow Documentation and Standardization Strategy Alignment

GENERAL RESPONSIBILITIES

Responsibilities include but are not limited to the following;

Responsible for executing the telephony standard offerings across the PHY space in preparation for migration to Parallon GeneSys; this includes, but is not limited to, remapping call flows and call routing documentation in partnership with ATT/Contractor, operational workflow impact discussions with practice leadership as concerns arise, MOR reporting assistance, porting and tech refresh assistance, ServiceCentral Requests & Incidents support, etc

SOP documentation updates and execution to ensure all practices and engagements are properly handled for statusing, reporting, and standardized under leadership guidance; DR/BCP considerations and protocols to be documented, communicated, and supported

Facilitate close partnership and engagement across multiple LOBs and disciplines (i.e., PSG & Parallon leadership, practice leadership, division leadership, PMO, ATT, etc.)

Cross-training capabilities in the role, if desired, across various departments where assistance and uplift may be needed; purely project-based need

Building out processes and plans to transition new and existing locations to the PSG cluster.

Working with Telecom Project Managers to provide quotes and cost analysis if needed, for Telecom services for PSG Enterprise consisting of multiple lines of business.

Work with the business to track orders from various Telecom providers for voice services as well as manage moves, adds, changes, and disconnects for PSG Enterprise.

Hosting and attending status meetings with vendors and internal resources.

Review invoices as needed to help manage billing disputes.

Managing yearly phone refresh project that covers the enterprise.

Reporting to stakeholders’ project statuses in a timely manner.

Entering and managing orders into PO processing system when necessary.

Working Implementation Project ticket queue in ServiceCentral.

Creating process and FAQ documentation.

Communicating with support teams for maintenance and outages as well as assisting in escalations.

Other duties as assigned

Responsibilities will include opening disputes with carriers for any issues identified.

Cost Analysis of all existing systems, acquisition sites, and new locations for implementation.

RELEVANT WORK

3 years

EDUCATION

Bachelor’s Degree Preferred

OTHER/SPECIAL QUALIFICATIONS

Knowledge of basic telecommunication technologies, such as T1, DIA, SIP, PRI, POTS, 4G LTE, 5G.

Understanding of the capabilities and limitations of a range of telephone models and data services equipment.

Familiarity with the applications and interfaces associated with telephones and data services equipment.

Ability to work in a high-paced environment.

Ability to manage multiple responsibilities.

Ability to prioritize and manage several ongoing projects.

Skilled communicator, including face-to-face, written, and verbal.

Ability to work with tight deadlines.

Ability to analyze and interpret data to inform decision-making.

Must be able to excel in a very close working team environment as well as independently

High degree of initiative and self-motivation

Excellent written and verbal communication skills

Telecom ordering experience preferred

Knowledge of telecom industry terminology preferred

Must be organized and have attention to detail

Proficiency with ServiceCentral or equivalent ticketing system to support operations required

Proficiency with Microsoft Office Suite

Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

PHYSICAL DEMANDS/WORKING CONDITIONS

Prolonged sitting.

Must be able to work occasional nights/weekends/holiday schedules as needed.

Ability to use computers for up to 8 hours.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow.”- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Telecom Data Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.