On-line Grocery Pick up Clerk – Kroger

Kroger

Kroger
Essential Job Functions:

– Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers on-line orders in the most efficient manner with attention to freshness and quality.
– In-Store Grocery Shopper initiates and completes selection process for customers on-line orders.
– Online Grocery Pick-Up team is responsible for assembling customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
– In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
– E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customers order at time of pick-up.
– Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
– Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
– Receive customers orders from Order Selector according to guidelines, store products in optimal temperature zones.
– Read and follow directions given in the note section
– Ensure quality and freshness of all items chosen
– Communicate with customers via a portable phone and respond to calls in a professional and timely manner
– Retrieve each customers order from all staging locations and ensure order accuracy, load order into customers cars
– Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
– Process the orders through the point of sale (POS) system
– Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
– Maintain organization and cleanliness of staging areas and equipment
– Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
– Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
– Perform required opening and closing procedures
– Learn and adapt to new and improved processes
– Assist in training new e-Commerce team members
– Meet/exceed productivity standards
– Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

– Ability to work without supervision
– Ability to read shelf tags
– Basic math skills (i.e., counting, addition, and subtraction)
– Excellent oral/written communication skills

Desired Previous Experience:

– Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

 

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening
Regions: Midwest

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build yo

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