Classroom Support Professional / Information Technology Professional

### Working/Functional Title

Classroom Support Professional

### Position Summary

The Office of Health Sciences (OHS) Educational Technology team is seeking a Classroom Support Professionals to provide technology support for the health colleges, including Human Medicine, Osteopathic Medicine, and Nursing. The primary responsibility of this role is to offer at-the-elbow support during in-session classes involving classroom technology. Adaptability is crucial, as timely responses are essential to maintaining educational continuity in the event of technology failures.

Classroom Support Professionals report to the Supervisor of Educational Technology and are tasked with providing user support for scheduled curricular and administrative events, as well as on an ad hoc basis. Additionally, Educational Technology staff may offer computer and laptop support. This position collaborates with OHS stakeholders to design, purchase, configure, and distribute IT assets to meet the business objectives of the health colleges.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the states capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 50,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a university matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

The Office of Health Science along with MSU Information Technology provide the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across the health colleges. MSU IT offers technology resources that support MSUs mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

### Minimum Requirements

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

### Desired Qualifications

Experience with:

Troubleshooting AV tech for premium quality educational value

At-the-elbow customer service

Live event organization and planning

Asset management and IT Service Desk and Team-Dynamix ticket systems

Live production recording

Video conferencing systems (e.g. Polycom) and applications (e.g. Zoom)

Ability to work under pressure and meet deadlines

Certifications: ITIL Foundations

AVIXA Certified Technology Specialist

### Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

### Required Application Materials

Three professional references knowledgeable of your work

### Special Instructions

Resume and Cover Letter