Fuel Assistance Intake/Certifier Appeals

Fuel Assistance Intake/Certifier Appeals Specialist (37.50hr/wk,
$19.79-$21/hr) Greenfield, MA / Community Services Job Type –
Full-time DEPARTMENT: Community Services LOCATION: Greenfield and
Northampton STATUS: Non-Exempt SUPERVISOR: Fuel Assistance Program
Manager POSITION SUMMARY Interview and complete applications for
individuals applying for the Fuel Assistance program (Home Energy
Assistance Program HEAP). Certify applications, which includes following
state guidelines and conducting means testing. Review fuel assistance
application appeals as assigned, which includes reviewing work conducted
by the agency?s applications certifying team. ESSENTIAL RESPONSIBILITIES
Complete processing of fuel assistance program applications. Conduct
in-person or phone interviews with fuel assistance applicants. Collects
necessary documentation for establishing eligibility, including mailed
information. Review applications for completeness and accuracy. Provide
necessary computer data entry. Provide various clerical duties, and
mailing. Manage a multiple phone line system. Must acquire knowledge of
program certification regulations and guidelines Comply with agency and
funders? paperwork requirements and procedures. Conducts application and
benefit appeals as needed following appeal procedures and guidelines.
Conducts in-person, virtual or phone formal appeal hearings when
requested. Maintains strictest confidentiality. Remote work available
complying with the agency?s policy. Attend regularly scheduled
supervision meetings, team and department meetings, mandatory agency
trainings, and participate in professional development activities.? This
does not cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee. Other duties,
responsibilities and activities may be adjusted to meet the operational
needs of the agency. Requirements QUALIFICATIONS/SKILLS We invite
individuals with lived experience who are part of communities that have
been historically denied a full opportunity in aspects of economic,
social, and civic life to apply. These communities include, but are not
limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons
adversely impacted by multigenerational poverty or other inequality. The
ideal candidate will demonstrate the following competencies:
Interpersonal communication / verbal and written; in-person and phone.
Conflict resolution, problem-solving, establishing priorities,
navigating change. Organization and attention to detail skills. Customer
service skills. Judgement, decision-making, and analytical skills.
Promote equity by deconstructing barriers to a racially just system.
Cultivate work environments that value truth-telling, courage,
vulnerability, space to think and reflect, community-mindedness, hope,
and openness to difficult conversations. Key Knowledge and Experience:
Experience working with marginalized communities and individuals with
low incomes. Experience with data management, data capture, tracking
methods and analysis for outcome measurements. Knowledge and experience
in reviewing financial documents and information. Proficient computer
skills (Microsoft Suite and databases). To Qualify: Minimum
Qualifications/Transferable Skills: Four years of related experience
with client services, and/or compiling financial information in a social
services setting working with individuals and families with low incomes.
OR The ability to complete an Appeals Exam within six months of
employment We encourage individuals who believe they have the skills
necessary to thrive to apply for this role. We will consider any
combination of relevant work experience, volunteering, education, and
transferable skills as qualifying. Please be clear and specific how your
background, lived experience and transferable skills are relevant.