Case Manager, CAMBA Education Center

Who We Are:  CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The CAMBA Education Center is a state-certified High School Equivalency test preparation site but not a GED testing center. Other students in our ABE/HSE preparation classes are often immigrants with at least a High School Diploma who may be preparing for a college entrance exam. In general, we provide our students with the type of educational, case management, career counseling, and technical services that can help them realize their family, educational, employment, and/or other personal goals.

Position: Case Manager

Reports To: Supervisor of Student Affairs  

Location: 10 Snyder Avenue – 3rd Floor, Brooklyn, NY 11226

What The Case Manager Does:

Participate in the intake of new students by helping to ensure that, before new students start attending their assigned class (based on BEST Plus or TABE pre-test), they are involved in an orientation session that includes the following:

Students get information about services at the Education Center and receive answers to their questions

Students participate in a realistic goal-setting process based on information from their registration documents, class placement assessment, and an in-person interview

Students participate in the creation of an Education & Employment Plan

Students receive a folder containing key program details – including the start and end date of their initial period/cycle/quarter at the Education Center

Students are referred to get assistance with urgent needs.

Conduct periodic need assessment of assigned students

Create and maintain student case management files

Help students achieve goals such as entering a training program, getting a job, becoming U.S. residents, becoming U.S. citizens, earning a High School Equivalency (HSE) diploma, or entering college by scheduling regular onsite information sessions and/or trips to appropriate sites

Refer students in need of services to CAMBA programs and/or to partnering agencies

Work with students to break through barriers to their goals and to move toward self-sufficiency; recommend and implement strategies to persuade students to participate more fully in this process

Monitor students progress toward their goals via regularly scheduled telephone contact, email, and/or face-to-face office visits; and document via progress notes

Attend professional development/training sessions related to case management that are offered by designated technical assistance providers, such as the NYC RAEN, the NYC LAC, and DYCD

Conduct outcome surveys at the end of each cycle to gather goal outcome information from active students

Follow-up with students and with referral organizations regarding student contact and progress with referral organization

Conduct follow-up surveys with exited students as required by their program’s funder

Provide all required information for weekly/monthly/quarterly/annual reports

May plan, coordinate, and facilitate social/peer support events, including group facilitation for students

May prepare marketing materials for the program

May input student data and student progress information into automated database, such as ASISTS or DYCD Connect

May schedule need assessment appointments

May review all documentation establishing students eligibility for program and make file copies

May act as student liaison/student advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.

May escort students to appointments (educational, medical, social service, etc.)

May assist students in completing applications for benefits and entitlements; may process applications on students behalf.

Minimum Education/Experience Required:

Bachelors degree (B.A/B.S.) and one year of applicable experience and/or equivalent experience.

Other Requirements:

Masters Preferred

Bilingual Preferred

Good organization, communication, leadership, computer, database, and Internet skills are required.

Ability to adapt to the culture and environment of classes in a community-based organization setting.

Strong/Advanced abilities in using Microsoft products (such as Word, Outlook, Excel, and Teams), Zoom, Acrobat, and Google products

Compensation: $41,000-$45,000 annually

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week) (Mon., Tues., Thurs., Fri. 9:00AM-5:00PM & Wed. 12:30 PM-8:30 PM)

Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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