Customer Accounts Specialist

Precipart, located in Farmingdale, NY, is looking for a Customer Accounts Specialist with a strong customer focus to coordinate processes from purchase order initiation to delivery. This includes, initiating quotations for production items and overseeing contracted inventory levels and customer satisfaction measures. As a Customer Accounts Specialist, you will proactively communicate issues to all appropriate internal departments and take the lead to communicate resolution with customers. We are looking for someone who is customer-centric and can confidently recommend solutions to ensure customer satisfaction.

ESSENTIAL FUNCTIONS:

Oversee customer schedules and monitor our commitment dates against customer requirements

Receive customer POs and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)

Process customer purchase orders, inquiries, and/or customer issues related to orders

Process purchase orders and/or manufacturing orders for outsourced products

Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand

Gather and communicate, externally and internally, information pertaining to changes to existing orders

Track order activity and communicate any potential delivery problems

Update internal systems and customer portals in accordance with changes

Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution

Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders

Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard

Run customer specific reports and share data with customers

Provide pricing, inventory availability and production schedule information to customers

Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.

Perform project work as assigned

Perform other duties as assigned

Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior.

REQUIRED EXPERIENCE / SKILLS / EDUCATION:

Minimum 2 years’ experience working in a similar role (candidates with less experience can be considered for Coordinator level).

Associates degree required or equivalent work experience

Proficient in MS Excel, Word, Outlook

Must be customer focused

Must be analytical

Excellent communication skills

Able to meet aggressive deadlines

Adapt to changing priorities

Excellent organizational and multitasking ability

Assertiveness and confidence

Able to make decisions that will impact customers

Goal-driven with ability to work under pressure

Good problem-solving skills

PREFERRED EXPERIENCE / SKILLS / EDUCATION

Bachelors degree preferred

Experience with Mapics or other MRP/ERP programs a plus

PAY RANGE: $25.00 to $30.00 an hour

WHAT WELL OFFER YOU IN RETURN:

Base salary plus incentive program

Paid time off (TOB, holidays, parental leave)

Medical, dental, vision insurance

Flexible Spending Account

Health Savings Plan

Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans

401k Profit sharing plan

Tuition Reimbursement

Employee Referral Bonus

National Employee Assistance Program

529 College Savings Program

Professional development and training

Brand new, modern workspace and manufacturing facilities

Company events and outings, from Employee Appreciation Day to professional sports games

Stable organization with opportunities for future growth within the company

ABOUT PRECIPART:

Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.