Patient Access Lead Representative, Inpatient Follow Up

Position Summary

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

Duties of a Lead Patient Access Inpatient Follow Up Representative may include the following, but are not limited to:

• Serves as the Registration Super-User and Shift Lead for Inpatient Follow Up team, supporting staff and multi-disciplinary colleagues in matters of registration protocols and process flows.
• Works to expedite registration function according to priorities.
• Assists supervisor in monitoring and coordinating staff work efforts to ensure patient registrations are completed prior to discharge, assists with “on the job training” as appropriate.
• Completes Patient Registration at inpatient bedside, including required demographic, regulatory information and signatures, and confirming insurance eligibility.
• Reviews registrations for completeness and correctness and supports Registration areas when needed.
• Ensures that compliance regulations are met (including securing consents and regulatory signatures from patients or designee).
• Provides information on financial care counseling resources for self-pay patients.
• Assists in audits of regulatory documents / signatures.
• Evaluates patient experience or internal stakeholder satisfaction issues and escalates to Supervisor or Manager as necessary.
• Contributes staff performance input to Supervisor to support evaluation processes.
• Must be able to maneuver a work station on wheels through patients rooms within the designated registration areas, such as the emergency department and/or inpatient units.

Qualifications

Required:

• Associates Degree with two years working experience in healthcare, hospitality or related industry.
• In lieu of degree, four years of demonstrated excellence working in a patient facing role in health care, such as medical office.
• Excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and distressed family members).

Preferred:

• Bilingual in English and Spanish.
• Previous experience as a Patient Access Representative at a medical center.
• Familiarity with hospital insurance coverage and benefits verification.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicines Employee Health Services
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4-panel drug screen
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

The hiring department will be responsible for any fee incurred for examination.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $52,993 – $64,599 / year.

The above salary range represents SBUHs good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidates validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP, CSEA & PEF full-time positions ($3400)
• Night shift differential ($000), evening shift differential ($000)
• Inconvenience pay/supplemental shift differential. ($575)
• Geographic Pay ($000)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.