Help Desk Specialist

Overview

HELP DESK SPECIALIST (HITS-R):

Bowhead seeks a Help Desk Specialist to support the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services -Restricted (HITS-R) contract located in Alexandria, VA. Bowhead will provide the High Performance Computing Modernization Program (HPCMP) with technical and professional support elements required for the operation of the HPCMP Office (HPCMPO) in all phases of planning and execution of its mission, including: technical and administrative support in all areas of program activity, program management support, meeting facilities and office environment, to include a complete telecommunications and computer systems capability and full logistical services.

Responsibilities

Answer phone, email, etc. requests.

Implement Government provided software ticketing system to create a ticket(s) identifying the requirement, route to appropriate individual/group, and follow up on tickets to ensure tickets are appropriately closed and provide stats for the tickets.

Provide statistics of the tickets in a dashboard presentation that will depict status of tickets, to include number of tickets open, number of tickets closed, how long a ticket was open, and open tickets.

Brief ticket status as part of weekly contract status update provided to Government

Hours of operations will be from 0800 EST to 1800 EST

Qualifications

BA/S in Computer Science, Information Systems, Engineering, Business, or other related field is required. A combination of experience and education may be accepted in lieu of degree.

Two years (2) of relevant technical experience is required.

Intermediate-to-advanced level skills in Microsoft Office software suite Word, Excel, Outlook, and PowerPoint.

Ability to communicate effectively with all levels of employees and outside contacts.

Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Physical Demands:

• Must be able to lift up to 25 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend, and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level, may be required to obtain a Top Secret clearance upon hire. US Citizenship is a requirement for Secret clearance at this location.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2024-21609

Category Information Technology

Location : Location US-VA-Alexandria

Clearance Level Must Be Able to Obtain Top Secret

Minimum Clearance Required Secret

Travel Requirement N/A