Administrative Assisant I

Administrative Assisant I

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Administrative Assisant I

Salary

$41,775.00 – $48,041.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12468

Department

General Services

Opening Date

09/24/2024

Closing Date

10/6/2024 11:59 PM Eastern

Description

Benefits

Questions

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolks Department of General Services, Animal Care Center is seeking to hire an organized and customer service oriented Administrative Assistant I. Work involves performing clerical and administrative support duties for the Animal Care Center.

Performs clerical, administrative and financial support duties and provides records support. Supervises personnel and coordinates training for support staff. Assists with information requests. Manages planning and reporting processes. Performs related duties as required.

Essential Functions

Responsibilities of the position include but are not limited to:

Provides direct administrative support to the Administrative Assistant II

Acts in a supervisor role for other customer service staff

Answers telephone and email inquiries

Greets visitors

Performs data entry using animal shelter database software

Assists with inventory and ordering of shelter supplies

Assists with processing invoices for payment

Assists with payroll

Assists with processing personnel records including new hires and terminations

Must demonstrate ability to provide excellent customer service in all aspects of the daily operations to customers

Must be able to work with minimal supervision, independently, and function in high-volume, fast-paced work environment

Must possess basic knowledge of animal health, behavior and welfare

Must be comfortable interacting with all species and temperaments of animals

This is an ESSENTIAL position; incumbent will be required to report to work during storms and emergencies.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

One year of general office work experience. A bachelors degree or above may substitute work experience (as approved by the department).

The preferred candidate will be:

Able to use Microsoft Outlook, Word and Excel

Able to maintain confidentiality

Highly organized

Customer service oriented

Exemplary at multi-tasking

Self-motivated

Additional Information & Requirements

Drivers license strongly preferred.

Work Schedule:

Hours are scheduled Saturday through Friday, 40 hours per week. Hours may require additional flexibility, nights, holidays, and weekends.

Signing Bonus: This position is eligible for a $5,000 signing bonus.

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of “Non-City” are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer “see resume” or “see application” as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title. If not, please indicate by typing “N/A.”

03

What is your highest level of education?

High school diploma or equivalent (Minimum Qualification)

Some college

Associate Degree

Bachelors Degree

04

How many years of experience do you have working in office administration?

I do not have any experience

Less than 1 year of experience

1 to 2 years of experience

2 to 4 years of experience

More than 4 years of experience

05

Please indicate how you work(ed) in your current and previous positions.

Interpreted the daily needs based on regular input from my supervisor

Interpreted the daily needs based on personal assessment and input from my supervisor

06

Please select the software programs with which you have experience. (Select all that apply.)

Animal shelter management software (i.e. Chameleon HLP, Shelter Buddy)

MS Word

MS Excel

MS Outlook

PeopleSoft

AFMS

I do not have experience with any of these software programs.

07

Do you have experience providing office and clerical support in any of the below settings? (Select all that apply.)

Animal Shelter/Pound

SPCA/Humane Society

Veterinary Clinc

Zoological Park

None of the above.

08

Do you have experience working in a position that required confidentiality?

Yes

No

09

How many years of experience do you possess in the area of direct customer service?

Less than 1 year of experience

1 year of experience

2-3 years of experience

4 or more years of experience

10

Rate your experience with Microsoft Office Suite (applicants may be subject to a skills assessment)

Novice

Intermediate

Advanced

11

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

Yes

No

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Are you a current or previous City of Norfolk employee?

Yes – I am a current City of Norfolk Employee

Yes – I am a previous City of Norfolk Employee

No – I am not a previous or current City of Norfolk employee

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

I am not a Veteran

I am a Veteran

I am a Disabled Veteran

Required Question

Agency

City of Norfolk

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