On-Road Supervisor

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Job Description:

Job Summary

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.

Responsibilities

Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides

Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget

Applies an understanding of policies and procedures to situations and operations in a business area

Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results

Ensures implementation and maintenance of a comprehensive health and safety plan

Conducts risk management and safety compliance audits

Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives

Maintains employee safety training and certifications

Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent

Determines employee training needs to produce continuous development plans

Provides feedback and support

Conducts performance evaluations and resolve individual and group performance issues

Supports a collaborative work environment through continuous communication and relationship building

Applies legal, regulatory and safety compliance knowledge to reduce company risk

Assesses, identifies, measures and monitors customer or business needs and trends

Coaches and develops others using career development processes and tools 

Preferences

Bachelors Degree (or internationally comparable degree)

BASIC QUALIFICATIONS:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Employer will not sponsor a visa for this or future positions

Must be currently located in the same geographic location as the job or willing to relocateyourself

Must be at least 21 years of age

Must have previous UPS Package car driving experience

Ability to lift 70lbs/32 kgs

Ability to work flexible shift hours, up to 5 days per week

Working knowledge of Microsoft word, Excel, Access, and Outlook

Must be DOT certified, and willing to take a physical exam, including a driving test

Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Other Criteria:

Must be currently located in the same geographic location as the job or willing to relocate yourself – Required

Last day to apply is 10/2/2024

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Operations

Requisition Number: R24034192

Location: South Charleston,West Virginia