Lead Technical Specialist NE

Lead Technical Specialist NE

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Lead Technical Specialist will lead a team of technical specialists accountable for the planning, forecasting, justification, implementation and maintenance of all IT Computer systems, databases, and network software and hardware.

A caregiver in this position works Days, from 8:00am-12:00pm.

A caregiver who excels in this role will:

Ensure availability of system, database, and network resources to support medical, education, and business application system 24 hours a day, 7 days per week.

Manage online service level agreements (response times) to ensure productivity of foundation-wide personnel as related to their interactions with computer-based systems.

Communicate goals with technical team in solving information system problems with the manager.

Identify and resolve conflict between teammates. Report and escalate any unresolved intra-departmental issues.

Assist in the development of strategic and tactical business plans for department related to computer equipment and system software used to fulfill Enterprise objectives.

Provide direction and/or performs analysis, evaluation and justification for additional database, system and network software and hardware required for all computer platforms.

Monitor and/or perform analysis to position the Enterprises hardware and software environment to take advantage of modern technologies that support the Enterprises strategic plans.

Develop working relationship with database, system and network software vendors and hardware vendors, work groups and installation teams.

Determine team and technology needs in preparation of the yearly department budget.

Recommend programs and plans for continuing education and training of team members on hardware, software, and communications.

Minimum qualifications for the ideal future caregiver include:

Bachelors degree in Business Administration or Computer Science or related technology.

For Information Technology Division caregivers, ITIL Foundations certification is required within six months of the position start date.

Seven years of experience with supporting Enterprise systems in a large production environment, including three years managing team workload and setting priorities.

Knowledge and experience in advanced system design, programming techniques, knowledge of Systems Programming, communication concepts, database techniques and strategies.

Can analyze, coordinate, and manage multiple technologies and concepts effectively.

Understand the importance of customer service and how to effectively use available resources to service the Enterprise.

Can work well with others and can express ideas and concepts clearly.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how were dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment.

Ability to communicate and exchange accurate information.

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $44.53

Maximum hourly: $67.92

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidates actual compensation will be determined after taking factors into consideration such as the candidates work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinics benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities