escalations representative 3

escalations representative 3.

west des moines , iowa

posted 1 day ago

job details

summary

$26 – $27.82 per hour

temp to perm

no requirements

category business and financial operations occupations

referenceAB4614879

job details

Randstad is currently looking for an Escalations Representative 3 – in West Des Moines, IA.The role requires good customer service expertise in financial services, with a focus on resolving complex inquiries and complaints. Excellent communication skills are essential for effective interactions with clients and colleagues. Additionally, problem-solving abilities are necessary to investigate issues and ensure compliance with regulatory standards. Position: Escalations Representative 3 Location : West Des Moines, IA 50266 Pay: $27.82/hr Schedule Details: Monday – Friday, 8:00am – 5:00pm

salary: $26 – $27.82 per hour

shift: First

work hours: 8 AM – 5 PM

education: No Degree Required

Responsibilities

Support internal and external customers with inquiries and complaints regarding financial products and services.

Seek ways to determine the appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.

Perform complex administrative and customer support tasks.

Respond independently to complaints escalated at the highest level.

Interact with internal and external customers to resolve their issues.

Interact with the immediate Escalations team to oversee day to day activities of the support Escalations team.

The resource will be supporting the corresponding LOB listed above and servicing products to research and resolve escalated complaints.

Skills

Customer Service Expertise

Communication Skills

Problem-Solving

Analytical Skills

Qualifications

Years of experience: 4 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

NM

nikhil madduru

1 957 392 5237 (tel:1 957 392 5237)

nikhil.madduru@randstadusa.com