Customer Service Support Representative

JOB REQUIREMENTS: Sanmina Corporation (Nasdaq: SANM) is a leading
integrated manufacturing solutions provider serving the fastest-growing
segments of the global Electronics Manufacturing Services (EMS) market.
Recognized as a technology leader, Sanmina Corporation provides
end-to-end manufacturing solutions, delivering superior quality and
support to Original Equipment Manufacturers (OEMs) primarily in the
communications networks, defense and aerospace, industrial and
semiconductor systems, medical, multimedia, computing and storage,
automotive and clean technology sectors. Sanmina Corporation has
facilities strategically located in key regions throughout the world.
Customer Service Support Rep Job Responsibilities: Interacts with
customers, company sales and/or service representatives to handle a
variety of pre-sales or post-sales service functions. Receives customer
requests and prepares documents/trouble tickets related to processing
returns (RMA), servicing and exchanges. Updates databases with status of
returned materials issues and accounts for returns inventory. Records
and reports the status of equipment returns, repairs, replacements,
sales orders and delivery schedules. Ensure service information
accessible by sorting and filing documents/forms. May schedule field
service repair calls. Handles requests for additional company materials.
Maintains records of returns, schedule changes, product enhancements or
changes and product pricing, and resolves return credit problems.
Responsible for all administrative aspects of the program including
maintaining backlog and forecast in MRP system. Works closely with the
Program Manager and with various departments. Qualifications: High
school diploma or equivalent required Up to 2 years experience in
customer service, order processing or equivalent experience Ability to
follow oral and written guidelines Excellent communication skills, both
written and verbal Fast and accurate data entry skills Excellent
organizational skills Proficient in MS Office Oracle experience a plus
Willingness to learn, takes initiative and offers improvement ideas
Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual
Orientation/Gender Identity EEO Employer Vets/Disabled
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/80999AB639E24BA7