Market Leader, Health & Benefits

Summary of Role

The Health & Benefits (H&B) Market Leader (ML) is a key member of the Regional H&B leadership team. In this role, you will have ultimate accountability for the H&B business and team in the market, with a majority of the roles success metrics tied to growing revenue and talent. This includes revenue growth, direct expense management, and profitability; colleague attraction, development and engagement; and client and colleague retention. The ML is effectively the Growth Leader of the market, responsible for building and executing the growth plan to meet/exceed the expected results. The ML will be responsible for building the WTW brand externally, and leading key new client pursuits.

The role will report to the Health & Benefits Region Leader (RL).

The Role

Have primary accountability for building and executing a business strategy to meet stated growth, retention, staffing and profitability goals

Manage local H&B new business pipeline and sales opportunities, working closely with Producers, Senior Sellers, Lead Relationship Managers, H&B Region Leaders and Community Leaders. The ML will identify a Local Sales Leader (LSL) to oversee the sales efforts in the market, collaborate with the Regional Sales Leader, and drive effective new business sales execution

Serve as a player/coach, generating new business development opportunities while enhancing, through coaching or hiring, regional and local business development and client management capabilities

Build external WTW brand in local market (e.g., participate in local affinity groups; host local marketing events; network in local talent market)

Develop client strategies to build, retain, and grow profitable relationships including identification of cross-LOB opportunities

Responsible, with support from the Local Operations Leader, for the following talent and operations activities:

Manage the day-to-day resourcing for clients, demand planning and execution of the organizations business operations; manage operational delivery; measure operational performance; and ensure effective governance, controls, and compliance mechanisms are established to support corporate strategy and goals

Lead recruiting/talent management

Manage overall operational effectiveness of the market

Support the dissemination of Sales and Insights & Commercialization outputs through the market

Work collaboratively with other H&B MLs to develop and execute sales, delivery and talent strategies

Manage overall talent pipeline within market

Have primary accountability for developing and executing on strategic staffing plans with appropriate leverage models to support all market segments. Includes all people processes (recruiting, deployment, performance management, and development)

Build colleague engagement in the market – including creative approaches to adapt to the WTW Ways of Working

Work with Region Leader, local Geography Leaders and other MLs to execute Region plan, with a focus on H&B priorities and initiatives

Support local market adherence to H&B Excellence Model

Lead broad team of colleagues across all market segments

Serve as People Manager for senior colleagues

Report to the Health & Benefits Region Leader

Act as a member of Regional H&B Leadership Team and local Geography Leadership Team

The Requirements

Strong experience in leading and developing teams

Strong experience in developing and managing an active talent pipeline `

Proven track record of individual success in generating new revenue with new or existing clients as they relate to health and benefits services

Deep knowledge and expertise in health and benefits design and management

Track record of success in managing and expanding client relationships

Lead strategic efforts that define new opportunities for achieving competitive advantage

Proven ability to establish relationships and work collaboratively with team members across the organization and at all levels, to effectively deliver on client needs across all market segments

An executive presence with polished and well developed written and oral communication skills

Interest and aptitude in keeping abreast of latest developments in health care and benefit trends and contributing to the development of new tools and approaches

In-depth knowledge of the market, H&B NA capabilities, and broader WTW offerings

Results-oriented with ability to effectively manage to KPIs

Comfortable with change and uncertainty and able to work through ambiguity

Excellent leadership, interpersonal and communication skills.

Strong business acumen, strategic planning, organizational, and creative thinking skills

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

EOE, including disability/vets