Receptionist

Purpose:

Provide for answering calls made to the branch and directing them appropriately in an efficient and customer responsive manner.

Responsibilities:

Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction

Exhibit proven ability to facilitate change

Receive and greet visitors and interacts with courier daily

Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide

Attend compliance training and adheres to the organization standards of conduct, policies and procedures.

Process outgoing mail and separate mail to appropriate locations

Answer, screen and direct calls to appropriate staff or takes message

Type and proof correspondence, minutes and reports as directed

Relay information from patients, hospitals, physicians, families and visitors by phone or voicemail.

Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.

Completion of High school diploma or GED.

Able to use computer software applications such as word processing and use of basic office equipment.

Able to provide information in a clear and concise manner.

Prefer Business course background including typing, filing, business math and business English.

Prefer Experience with a telephone system.

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran