Member Services Representative – Float

POSITION PURPOSE          

The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. This role demands a high level of focus in three areas; attention to detail (doing it right the first time), technical expertise (transaction workflows / policy & procedures), and engaged and courteous service

Full and Part Time Openings

ESSENTIAL FUNCTIONS AND BASIC DUTIES

– Deliver outstanding member service. From the moment of contact (phone, internet, or in person) MSR will be fully engaged with the member providing their undivided attention on delivering superior service.
– Greets and welcomes members to the Credit Union in a courteous, professional, positive and timely manner.
– Receives share deposits and loan payments (ensuring the payments match balances due on account and are accurate when posting to loan).
– Cash share drafts/checks and process cash withdrawals accurately upon verification of signatures, endorsements, and member balances.
– Verifies transactions.  Monitors deposit and withdrawal amounts; examines documents for endorsement and negotiability.  Detects and resolves discrepancies promptly.
– Place holds on accounts for uncollected funds.
– Process transfers.
– Processes cash advances, MC credit card payments, cashier checks, money orders, savings bond redemption, wire transfers, stop payments.
– Post IRA contributions and withdrawals, open and close certificates of deposit.
– Open member accounts. (New accounts, shares, share draft, Christmas, Money markets etc.); ordering of member drafts/checks.
– Performs account changes and file maintenance as needed.
– Expected to maintain privacy of members accounts.
– Assist members by answering questions, solving their issue/problems by listening and collecting data.
–  Helps member to resolve bookkeeping and checking account problems. 
– Balances Cash drawer and daily transactions at end of each shift.
–  Investigates and resolves out-of-balance conditions.  Reporting any discrepancy to the Lead MSR.
– Maintain an up to date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.
– Promote, explain, assist, issue and cross-sell other Credit Union services. (Electronic services in regards to online banking, bill pay, remote deposit, mobile; debit and credit cards, and money orders).
– Has a positive, respectful attitude with all staff and all management personnel.
– A team player.
– Performs any other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

– High School Diploma

REQUIRED KNOWLEDGE:

– Financial Services experience is preferred but not required