Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the
vision of Creative Director Stuart Vevers and the inclusive and courageous
spirit of our hometown, we make beautiful things, crafted to last-for you
to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed
to stretching whats possible.
A member of the Tapestry family, we are part of a global house of brands
that has unwavering optimism and is committed to being innovative and wholly
inclusive. VisitOur People page to learn more about Tapestrys commitment to
equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the stores overall
success and efficiency; demanding direct attention to our brand commitment
when servicing our customers. Leaving a lasting impression on our customers
through friendly, efficient interactions at our cash wrap and a
well-maintained sales floor. Accurate and effective work, supporting the
flow of product from the moment of receipt through the point of sale is
essential to this role.
Sample of tasks required of role:
CASH WRAP:
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to
return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse
as applicable
Shift/organize product in the stockroom; react to sell through and make
room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points,
features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store
Management, when needed
Upkeep housekeeping standards
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is
consistently one of the top performers. Very bottom line oriented. Steadfastly
pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of
internal and external customers. Gets first hand customer information and uses
it for improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains
their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes
connections among previously unrelated notions. Tends to be seen as original
and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and
sideways. Inside and outside the organization. Builds rapport. Builds
constructive and effective relationships. Uses diplomacy and tact. Can diffuse
even high tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless
and versatile learn r. Open to change. Analyzes both successes and failures
for cues to improve, experiments and will try anything to find solutions.
Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and
underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish.
Seldom gives up on anything before finishing, especially in the face of
resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears
comfortably. Can decide to act without having the total picture. Does not get
upset when things are up in the air. Doesnt have to finish things before
moving on. Can comfortably handle risk and uncertainty.

Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock
experience, sales etc.), preferably in a luxury retail service
environment. Possesses current knowledge of fashion trends and competition in
the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills
(including the ability to use iPad/laptop, Mobile POS and Internet),
utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales floor,
sales shelves, and stock room; climbing, bending, and kneeling are
required. Ability to frequently lift and carry up to 25… For full info
follow application link.

Tapestry, Inc. is an equal opportunity and affirmative action employer and