MISSION SUPPORT SPECIALIST

Summary You will serve as a MISSION SUPPORT SPECIALIST in the Office of the Judge Advocate General (OJAG) of RLSO NW BREMERTON. Responsibilities You will serve as the primary liaison for all incoming contacts to the Department. You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in office suite. You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member or attorney. You will respond to routine and highly technical requests for information such as status reports, suspense dates for matters requiring regulatory compliance, and similar information readily available in files and databases. You will control and manage all incoming correspondence using established office procedures and knowledge of the organization. You will conduct initial client intake by completing the electronic client intake sheet on a local office data program and schedules clients for appointments. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience includes duties related to the following: 1) Identifying and analyzing problems; weighing relevance and accuracy of information; seeking/generating and evaluating alternative perspectives/solutions; making timely/effective recommendations, based on potential implications of findings or conclusions; 2) Evaluating to identify the causes of problems, and choosing courses of action that balance the interests of the mission and stakeholders; 3) Selecting, acquiring, storing, or distributing an organizations resources in the most efficient way possible. Such resources may include materials, equipment, financial resources, inventory, human skills, production resources, or information technology (IT); 4) Preparing, receiving, reviewing, and verifying documents; maintaining office records; locating and compiling data or information from files; compiling information for reports; 5) Keeping a calendar and informing others of deadlines and other important dates. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: A bachelors degree with superior academic achievement OR 1 full year of graduate level education. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work OR A combination of experience and education as described above that equates to one year of experience. The percentage of the required education plus the percentage of the required experience must equal one hundred percent. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.