Bilingual Client Services Specialist

BILINGUAL CLIENT SERVICES SPECIALIST

-OPEN UNTIL FILLED-

WAGE:                             Salary range: $19 — 23/hour (DOE)

BENEFITS:                     Medical, Dental, and Vision Insurance (employer pays 80% of premium), WA State Pension, twelve paid holidays/year, 8 hours paid vacation/month, and 8 hours paid sick leave/month.

REPORTS TO:              Executive Director, Program Manager, and Operations Manager

SUPERVISES:               None

WORK SCHEDULE:   Full -time, 40 hours/week. Some flexibility is required. Non-Exempt.

HOW TO APPLY:        Email a Cover Letter, Resume, and Housing Authority Application with three Professional References to: nancy@okanoganhousing.org

THE IDEAL CANDIDATE:

Enjoys working with people and has experience in case management for housing, healthcare, social services, or the business industry.  You have a passion for serving others, and you are adept at balancing high-quality work and efficiency while implementing our “housing for all” model. You enjoy technology, hard work, and a nurturing work environment.  As a Bilingual Client Services Specialist, you will learn all aspects of the work we do at the Housing Authority of Okanogan County (HAOC), and you will be provided with the tools needed to be successful.

NATURE OF WORK:

The duties and responsibilities of the Bilingual Client Services Specialist include, but are not limited to the following:

– Assists as an interpreter and point of contact for the agencys monolingual Spanish-speaking clients.
– Serves as a point of contact for inquiries about HAOC programs, properties, and services.
– Serves as the initial case manager for clients seeking housing rental assistance.
– Provides tenant support services to the Operations and Site Managers as needed.
– Upon proper training, and after securing employer-paid certifications, performs the functions of a Housing Specialist.
– Travels to HAOC properties as needed.

DUTIES AND RESPONSIBILITIES:

The statements contained herein reflect the general details necessary to describe the principal functions of this job, the level of knowledge and skills typically required, and the scope of the responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences, relief to equalize peak work periods, or otherwise balance the workload.  The HAOC reserves the right to change, reassign, or combine job duties at any time. To perform this job successfully, an individual will be able to satisfactorily perform each of the duties and responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties/responsibilities of this job.  An applicant must show in a resume and via experience in other places of employment, an ability to successfully perform the required job duties and responsibilities of this position.

ESSENTIAL FUNCTIONS: (Under administrative direction)

Provides program information, rental information, applications, and answers housing assistance inquiries via telephone, emails, or in person.