Pre-Sales Tech Support Representative

Join us in Shaping a more just World

About our Team

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.About the RoleThe Pre-Sales Tech Support Rep. provides technical support and expertise in pre-sales activities to drive business growth and customer satisfaction. They foster partnerships with sales teams, understand customer needs, and deliver customized technical solutions.

Responsibilities:

• Conducting thorough discovery and analysis to understand a prospects unmet needs• Providing high-level presentations and/or demonstrations focused on highlighting the ability to meet prospects needs using LexisNexis solutions. • Aligning Nexis Solutions capability with prospects needs for optimal/creative solutions• Navigating the complexities of the solution offering and collaborate with sales representatives in building proposed solution and deal pricing• Utilizing your role of subject matter expert to keep customers informed of the latest trends and topics and how LexisNexis can aid the customer in optimizing their investments, including presenting, and supporting market events such as tradeshows and seminars.• Collaborating with internal Product and Engineering teams to influence product innovation• Direct Go-to-market planning activities related to the expansion of Media Intelligence solution set.

Requirements:

• Experience with Media Intelligence with SaaS or data solutions• Possess a Bachelor degree related to Information, Information Technology, or another related fields• Demonstrate experience in a customer/client-facing position • Possess solid presentation skills, as well as written and verbal communication skills• Possess excellent analytical and problem-solving skills, great attention to detail, and a record of working independently, demonstrating decision-making abilities

Work in a way that works for you

We promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.